5 Things We Learned About The Untapped Potential Of Loyalty Programs To Improve CX
Forrester IT
SEPTEMBER 10, 2018
, we were excited to have our colleague, Principal Analyst Emily Collins join us to talk about loyalty programs, and their influence on customer experience. Here are 5 things I learned during our conversation: Airlines started it. Loyalty programs started 30 plus years ago in the airline industry, as a reaction to deregulation.
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