article thumbnail

5 Things We Learned About The Untapped Potential Of Loyalty Programs To Improve CX

Forrester IT

, we were excited to have our colleague, Principal Analyst Emily Collins join us to talk about loyalty programs, and their influence on customer experience. Here are 5 things I learned during our conversation: Airlines started it. Loyalty programs started 30 plus years ago in the airline industry, as a reaction to deregulation.

article thumbnail

American Airlines takes flight with analytics transformation

CIO Business Intelligence

In the wake of the COVID-19 pandemic, airlines have struggled with bad weather, fewer air traffic controllers, and a shortage of pilots, all leading to an unprecedented number of cancelations in 2022. Leibman notes that American Airlines operates every hour of every day. American Airlines. “We Leibman, who stepped down on Sept.

Airlines 145
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CIOs Struggle To Keep Their Airlines In The Air

The Accidental Successful CIO

Airlines run on their IT systems and CIOs have to keep these running. However, when it comes to airlines, their CIOs are spending their time thinking about more practical things like just exactly how to go about keeping their critical IT systems up and running. The Challenge Of Running An Airline. Image Credit: Job Garcia.

Airlines 138
article thumbnail

Alaska Airlines launches aviation-focused startup program with Los Angeles venture lab

GeekWire

An Alaska Airlines plane at Seattle-Tacoma International Airport. The airline is partnering with UP.Labs to launch an aviation venture lab. GeekWire File Photo / Kurt Schlosser) Alaska Airlines wants to help more startups take off. Alaska Airlines is a limited partner in the fund.

Airlines 112
article thumbnail

Alaska Airlines launches investment arm to support goal of net-zero carbon emissions by 2040

GeekWire

Alaska Airlines on Monday announced the launch of Alaska Star Ventures to invest in new aviation technologies as part of the airline’s goal to reach net zero carbon emissions by 2040. Diana Birkett Rakow, Alaska’s vice president of public affairs and sustainability (PRNewsfoto/Alaska Airlines).

Airlines 138
article thumbnail

Boeing CEO tells NBC that pandemic is ‘likely’ to put a major U.S. airline out of business

GeekWire

airline will “most likely” go out of business due to fallout from the coronavirus outbreak. ” It might take until the end of the year for levels to approach 50%, “so there will definitely be adjustments that have to be made on the part of the airlines,” Calhoun said in an excerpt released today.

Airlines 140
article thumbnail

What it was like to fly — and land — in Alaska Airlines’ first commercial 737-MAX 9 flight

GeekWire

Sunrise as viewed from the Alaska Airlines Flight 482 in Seattle on a 737-MAX 9 flight, with Mount Rainier and an Amazon Prime cargo jet in the distance. As the first airline to bet on the 737 MAX’s return to service , Alaska has thrown its support behind Boeing, which manufactures planes in Everett and Renton, Wash. “We

Airlines 133