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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Automate where possible. New to Spearline?

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Top 10 governance, risk, and compliance certifications

CIO Business Intelligence

A variety of roles in the enterprise require or benefit from a GRC certification, such as chief information officer, IT security analyst, security engineer architect, information assurance program manager, and senior IT auditor , among others.

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The 10 highest-paying industries for IT talent

CIO Business Intelligence

There’s a demand for skills such as cybersecurity, cloud, IT project management, UX/UI design, change management, and business analysis. But you’ll also find demand for quality assurance, DevOps, technical support, and software sales engineers. Average salary: US$131,995 Increase since 2021: 0% 2.

Industry 306
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4 Important Technology Investments for Every Contact Center

CIO Business Intelligence

Advanced analytics and sentiment analysis: Today’s contact center managers have an enormous amount of data at their fingertips. At the most advanced level, contact centers can deploy sentiment analysis technology to capture a live view of a customer-agent interaction and provide real-time direction.

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SAFe certification: launch your Scaled Agile Framework career

CIO Business Intelligence

SAFe training and certification are available online or through in-person training through these and other education providers: Advised Skills: Advised Skills is a consultancy and training services provider focused on Lean-agile transformation, agile strategy audit and implementation, and agile program/portfolio management.

Agile 246
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7 sins of software development

CIO Business Intelligence

Some data analysis just doesn’t work well at large scale. Maybe it’s a new programming language that will fix all the bugs caused by the old one. Many teams bring in quality assurance testers who watch for the kinds of mistakes that programmers make. Sometimes this architectural forethought means killing some great ideas.

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How Svevia connects roads, risk, and refuse through the cloud

CIO Business Intelligence

Multiple layers The platform is built in several layers, from the technology layer over the data layer and integration layer, to the application layer and the service layer, where the functions for data analysis are located. Integration cost, quality-assured data costs, and storing data and knowing how to clean it also costs money,” she says.

Cloud 245