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Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Automate where possible. New to Spearline?

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Top 10 governance, risk, and compliance certifications

CIO Business Intelligence

A variety of roles in the enterprise require or benefit from a GRC certification, such as chief information officer, IT security analyst, security engineer architect, information assurance program manager, and senior IT auditor , among others.

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The 10 highest-paying industries for IT talent

CIO Business Intelligence

There’s a demand for skills such as cybersecurity, cloud, IT project management, UX/UI design, change management, and business analysis. But you’ll also find demand for quality assurance, DevOps, technical support, and software sales engineers. Average salary: US$131,995 Increase since 2021: 0% 2.

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4 Important Technology Investments for Every Contact Center

CIO Business Intelligence

Advanced analytics and sentiment analysis: Today’s contact center managers have an enormous amount of data at their fingertips. At the most advanced level, contact centers can deploy sentiment analysis technology to capture a live view of a customer-agent interaction and provide real-time direction.

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Return on investment for unified communications

Spearline Testing

Proactive identification of technical issues has led to improved service quality and reliability, and to considerable cost savings for UC providers around the world. The ROI achieved by these organizations highlights the value of a strong quality assurance program.

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12 most popular AI use cases in the enterprise today

CIO Business Intelligence

Following is our analysis of the 12 most popular ways AI is being used across all industries in the enterprise today, as companies seek to capitalize on artificial intelligence’s promise to improve customer service, cut business costs, and supercharge business processes.

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SAFe certification: launch your Scaled Agile Framework career

CIO Business Intelligence

SAFe training and certification are available online or through in-person training through these and other education providers: Advised Skills: Advised Skills is a consultancy and training services provider focused on Lean-agile transformation, agile strategy audit and implementation, and agile program/portfolio management.

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