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The Digital Assistant is the end-users ‘support center’ for ad hoc tasks, help, FAQ, or any other off-context inquiry. Artificial Intelligence, IBM, SAP
Jai Menon has joined Skylo, a narrow-band satellite communications provider that targets IoT applications, as CIO. He will run the company’s ERP and order management systems, and manage IT support, business and operations support systems, networking, and security. Satellite comms provider Skylo hires Jai Menon as CIO.
Now, am I saying that IT shouldn’t support the business? But, they spend time on tasks that they could offload to endusers. For instance, tasks like reporting, BI, and basic application development are still handled by IT departments in many businesses. Offload these types of tasks to the endusers.
I think the most common risk and what we found in the research is that only 30% of those IT and security leaders we spoke with actually have a standardized strategy, approach, and methodology for allowing third-parties into critical systems and applications. So they might be designed to provide end-usersupport.
Today, self-service IT solutions, both purchased and homegrown, target a wide range of activities, from traditional end-usersupport, to spinning up company-sanctioned cloud instances for new projects and experiments, to data access and analysis on tap. It’s why the cloud is so attractive to developers,” he observes.
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