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ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

CIO Business Intelligence

After closing the deal, ServiceNow will work with Moveworks to expand its AI-driven platform and drive enterprise adoption in areas like customer relationship management, the company said. This acquisition is another step in that direction.

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7 types of tech debt that could cripple your business

CIO Business Intelligence

After all, a low-risk annoyance in a key application can become a sizable boulder when the app requires modernization to support a digital transformation initiative. Accenture reports that the top three sources of technical debt are enterprise applications, AI, and enterprise architecture.

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5 top business use cases for AI agents

CIO Business Intelligence

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Major enterprise software vendors are also getting into the agent game. Still, enterprises are already reporting success deploying AI agents for several use cases.

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What gives IT leaders pause as they look to integrate agentic AI with legacy infrastructure

CIO Business Intelligence

According to a January KPMG survey of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and 51% are exploring their use. The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. Thats what Cisco is doing.

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Redefining enterprise transformation in the age of intelligent ecosystems

CIO Business Intelligence

Later, as an enterprise architect in consumer-packaged goods, I could no longer realistically contemplate a world where IT could execute mass application portfolio migrations from data centers to cloud and SaaS-based applications and survive the cost, risk and time-to-market implications.

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CIOs are rethinking how they use public cloud services. Here’s why.

CIO Business Intelligence

As VP of cloud capabilities at software company Endava, Radu Vunvulea consults with many CIOs in large enterprises. By moving applications back on premises, or using on-premises or hosted private cloud services, CIOs can avoid multi-tenancy while ensuring data privacy.

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Generative AI: the Shortcut to Digital Modernisation

CIO Business Intelligence

As transformation is an ongoing process, enterprises look to innovations and cutting-edge technologies to fuel further growth and open more opportunities. Albeit emerging recently, the potential applications of GenAI for businesses are significant and wide-ranging. percent of the working hours in the US economy.