CIO Business Intelligence

MAY 19, 2022

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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CIO Business Intelligence

NOVEMBER 1, 2024

The professional services arm of Marsh McLellan advises clients on the risks, shifts, and challenges facing the modern enterprise, most poignantly the vital role technology now plays in business and on the world stage. The idea, Beswick says, was to enable the creation of an application in days — which set a.

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CIO Business Intelligence

AUGUST 1, 2023

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

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CIO Business Intelligence

SEPTEMBER 23, 2022

In the first of this two part CIO webinar series ‘Driving business success with true enterprise applications’, a group of leading tech leaders heard from DXC Technology, customer Ventia and analysts Ecosystm about the challenges and benefits of “Overcoming barriers to application modernisation with SAP. Merging app ecosystems.

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CIO Business Intelligence

MARCH 31, 2025

Machine identities far outnumber humans in enterprise networks, and machine identity management becomes very complex, very quickly. This agent will need access to CRM data, but an admin might mistakenly give it broad read-write access to many enterprise databases. Next, adhere to the principle of least privilege.

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Network World

AUGUST 28, 2024

OpenAI nearly imploded last fall when the company fired its CEO and most of its employees threatened to quit, reminding enterprise adopters about the risks of putting all their genAI eggs in one basket. It allows enterprises to make a curated selection of AI models available to their developers, along with access controls to those models.

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CIO Business Intelligence

MAY 3, 2024

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.”

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Network World

MAY 16, 2024

Bridge is one of Kyndryl’s major services offerings, which include consulting, hybrid cloud, security, and applications services. What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It Recent results point to growing success for Kyndryl Bridge.

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CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. For now, ChatGPT is finding most of its applications in creative settings.

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Network World

SEPTEMBER 5, 2024

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

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Security Survey Tools Artificial Intelligence 435

CIO Business Intelligence

SEPTEMBER 24, 2024

Enterprise cloud vendor ServiceNow faced widespread customer frustration after a root certificate error disrupted services for over 600 organizations. As a critical platform for many enterprises, expectations for its performance and security are very high.

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CIO Business Intelligence

NOVEMBER 15, 2023

Competition among software vendors to be “the” platform on which enterprises build their IT infrastructure is intensifying, with the focus of late on how much noise they can make about their implementation of generative AI features. I want less complexity. I don’t want all those points solutions out there.” Measurement is key, he says.

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CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

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SAP Artificial Intelligence Policies Enterprise 295

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

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CIO Business Intelligence

NOVEMBER 13, 2024

Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. We’re seeing that the most productivity increases and ROI from generative AI come from highly targeted, industry-specific applications,” he says.

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CIO Business Intelligence

AUGUST 8, 2024

However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself. You see, GenAI is much bigger than any one tool or toolkit designed to perform specific tasks.

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CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. The hard part: Integrating for business value Element AI was set up to build AI applications that could be easily integrated into business processes.

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CIO Business Intelligence

FEBRUARY 20, 2024

According to Gartner , as much as 75% of operational decisions could be made within an AI-enabled application or process by 2030. The company can also unify its knowledge base and promote search and information use that better meets its needs. These opportunities are significant.

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Architecture Data Microsoft Industry 246

CIO Business Intelligence

AUGUST 26, 2024

How do we ensure that our technology infrastructure, applications, security posture and core IT operations are not only up to industry standards but also positioned to drive the long-term success of our business? Innovation. We are also shifting our focus from relying on generalists to partnering with specialists.

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CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply.

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CIO Business Intelligence

OCTOBER 12, 2023

Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. Maybe you deployed applications on public cloud platforms poorly or built homegrown telemetry without establishing the proper parameters. Can you enrich your current digital assistant with GenAI?

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CIO Business Intelligence

JULY 22, 2024

Multiple options in play for retreating from the public cloud Cloud repatriation is typically defined as moving applications, data, workloads, or other resources hosted in the public cloud back to an on-prem data center or other dedicated environment (i.e., a private cloud).

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CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. When incidents do occur, they need to resolve them quickly. Take advantage of intuitive virtual agents.

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CIO Business Intelligence

JUNE 21, 2024

Released in May 2023, the project — which garnered MITRE a 2024 CIO 100 Award for IT leadership and innovation — is integrated with MITRE’s 65-year-old knowledge base and tools, and has been put into production by more than 60% of its 10,000-strong workforce. API available to projects, Cenkl says. We took a risk.

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Network World

DECEMBER 9, 2024

Extreme Networks is rolling out an AI-infused networking platform that aims to help enterprise customers integrate, manage and automate a broad range of network and security technologies. AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It

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CIO Business Intelligence

MARCH 24, 2023

Perhaps most important, Idorsia taps into Veeva’s evolving knowledge base, which encompasses data from other customers such as major pharmaceuticals giants Merck, Bayer, and Kronos, the CIO says. And that is a major gain for a startup — getting the know-how and experience of Veeva’s entire customer base, he says.

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Network World

FEBRUARY 14, 2025

Healthcare has the most significant upside, particularly in patient care, among all the industries applicable to AI. The partnership will accelerate trial execution while reducing administrative burdens by deploying AI agents to transform complex workflows and turn IQVIAs database into a knowledge base.

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CIO Business Intelligence

FEBRUARY 29, 2024

For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. Evaluating questions is a step typically missed in so-called RAG (retrieval augmented generation) applications, Gunasekara notes.

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CIO Business Intelligence

MARCH 7, 2023

But there are dangers: the models such generative AI tools use to decide which word to write next can occasionally “hallucinate,” generating wildly inaccurate or inappropriate recommendations, and making it risky for enterprises to use them unsupervised. Poorly written Apex code can cause low-performing applications.”

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CIO Business Intelligence

JULY 2, 2024

It also explored how carriers, enterprises, oversight agencies, and regulators can enhance mobile security capabilities and provide guidance for risk management strategies. The meeting further sought to promote the adoption of GSMA’s Network Equipment Security Assurance Scheme (NESAS) and Mobile Cybersecurity Knowledge Base (MCKB).

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CIO Business Intelligence

SEPTEMBER 27, 2023

Generative artificial intelligence is all the rage, but how can enterprises actually harness the technology’s promise and implement it for value? By following a more targeted crowdsourcing approach for gen AI, we are frequently able to gather and consider fresh insights and applications.” Another is education. “In

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Strategy Education Training Guidelines 317

CIO Business Intelligence

JULY 22, 2024

A fraudster beats out Knowledge-based Authentication (KBA) to illegally obtain access to a customer’s account. Over half of companies have experienced a data breach stemming from inappropriate access to an employee’s mobile device, with the costliest breach topping $2.2M.

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CIO Business Intelligence

JULY 25, 2023

To address these challenges, Huisman sought an enterprise service management (ESM) platform. BMC Helix Discovery : Delivers instant visibility, through a SaaS model, into the entire IT environment mapping hardware, software, and service dependencies that span across mainframe, hyper-converged multi-cloud, and container-based architectures.

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Trends in the Living Networks

MAY 31, 2007

Framework and applied it to the enterprise in our Implementing Enterprise 2.0 and the Enterprise here. is expressed in two key Domains: the Open web , and the Enterprise. * He is based in Sydney and San Francisco with his wife jewellery designer Victoria Buckley and two beautiful young daughters.

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CIO Business Intelligence

APRIL 7, 2022

“Like any AI application, the ability to predict turnover is entirely dependent on historic data,” says Jonathan Reilly, COO and co-founder at Akkio, a no-code AI company. But eventually, it’s likely that this kind of technology will be core functionality in enterprise HR platforms, Reilly says. It’s not perfect yet,” says Thurai.

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CIO Business Intelligence

JUNE 13, 2023

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications.

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