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Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

CIO Business Intelligence

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation. One of the biggest challenges with ChatGPT is controlling its output.

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What to expect from AI in the enterprise in 2025

CIO Business Intelligence

This is particularly true with enterprise deployments as the capabilities of existing models, coupled with the complexities of many business workflows, led to slower progress than many expected. In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

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Generative AI usage gains traction among enterprises: McKinsey

CIO Business Intelligence

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

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VMware Cloud Foundation gains AI model store, other updates

Network World

OpenAI nearly imploded last fall when the company fired its CEO and most of its employees threatened to quit, reminding enterprise adopters about the risks of putting all their genAI eggs in one basket. It allows enterprises to make a curated selection of AI models available to their developers, along with access controls to those models.

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