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Hotel Chains Demonstrate Common B2B eCommerce Website Blunders

Forrester IT

Why do hotel web sites fail to support business travellers' customer journeys, in both the digital and physical sense? B2B eCommerce sites should help business shoppers balance price with value, which is a nuanced combination of many factors, not a series of binary choices.

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Choice Hotels’ all-in cloud journey to sustainable business value

CIO Business Intelligence

Choice Hotels International’s early and big bet on the cloud has allowed it to glean the many benefits of its digital transformation and devote more energies to a key corporate value — sustainability, its CIO maintains. It also helped reduce energy consumption and costs. It is the brains of everything — our core system. “It

Hotels 144
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IT to thank for most of Radisson Hotel Group’s business initiatives

CIO Business Intelligence

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel. How many people, then, make up Radisson’s IT area worldwide?

Hotels 116
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Minor Hotels lays foundations for a purely digital future

CIO Business Intelligence

The hotel sector has been undergoing a digital revolution for years, transforming not only the way hotels operate and interact with their customers, but also with the environment, all without harming their bottom lines. Recognition of a digital future Minor’s growth wouldn’t have been possible without a commitment to digitalization.

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It Ain’t Just AI: What We Saw At Google Cloud Next

Forrester IT

With some 30,000 people jammed into a Las Vegas hotel and convention center, expectations were clearly high — and Google gave them plenty to consider. Google conjured a Christmas-in-July atmosphere by scheduling Google Cloud Next April 9-11, some four months earlier than usual to present its AI offerings ASAP and upstage its rivals.

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Breach at MGM Resorts Shuts Down IT Systems, Affects Hotel Room Access

SecureWorld News

MGM Resorts International, a casino and hotel chain, announced that it had suffered a cybersecurity breach on Monday, September 11. As a result of the breach, some customers were unable to make reservations, use their credit cards, or access their hotel rooms. So, what can organizations like casinos do to avoid this type of attack?

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Uber's Unicorn Ponzi Scheme

Forrester IT

Osman in his Toyota Sienna rocked as he kindly drove and then led me bleary eyed to the door of my suburban hotel. And sometimes its a huge win as it was recently for me after a nightmare business trip late at night, when I needed to get out to the distant northern burbs at 1am. But can Uber stop losing money already? And it lost $1.2

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