CIO Business Intelligence

JANUARY 29, 2025

In June 2023, Gartner researchers said, data and analytics leaders must leverage the power of LLMs with the robustness of knowledge graphs for fault-tolerant AI applications. Their tool, Graph RAG, makes it easier for companies to use knowledge graphs as part of their retrieval augmented generation (RAG) implementations.

Enterprise 336

Enterprise Enterprise Infosys Data 336

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351

Oracle Cloud Knowledge Base Licensing 351

Network World

AUGUST 2, 2024

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 367

Intel Wireless Load Balancer Network 367

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. For now, ChatGPT is finding most of its applications in creative settings.

Knowledge Base 290

Knowledge Base Artificial Intelligence Training Applications 290

Network World

MAY 16, 2024

Bridge is one of Kyndryl’s major services offerings, which include consulting, hybrid cloud, security, and applications services. What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It Recent results point to growing success for Kyndryl Bridge.

Fractional CTO 395

Fractional CTO Cloud Applications Load Balancer 395

Network World

SEPTEMBER 5, 2024

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

Security 424

Security Survey Tools Artificial Intelligence 424

CIO Business Intelligence

MAY 3, 2024

The framework we established is not just a breakthrough for our UPS call center but it’s a blueprint for future AI applications across the enterprise.” The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

Knowledge Base 351

Knowledge Base Training Enterprise Enterprise 351

CIO Business Intelligence

FEBRUARY 3, 2025

src="[link] alt="alex tan" loading="lazy" width="400px"> Alex Tan Group Chief Information Officer (Yinson) As 2025 unfolds, we foresee a shift in the technology landscape: The generative AI (genAI) frenzy will give way to pragmatic applications, commencing with bespoke in-house chatbots that streamline operations.

Enterprise 278

Enterprise Enterprise Cloud Programming 278

CIO Business Intelligence

AUGUST 30, 2024

To be eligible, you must have a high-school diploma or equivalent, but no HR experience is required since this is a knowledge-based credential. It proves a broad spectrum of knowledge of foundational HR and to be eligible, you must have a high-school diploma or equivalent.

Resources 296

Resources Knowledge Base Applications Policies 296

Network World

AUGUST 28, 2024

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

Vmware 360

Vmware Cloud Symantec Data Center 360

GeekWire

OCTOBER 21, 2024

Microsoft announced 10 new AI agents for its Dynamics 365 line of business applications — tools that can complete tasks autonomously in areas including sales, service, finance, and supply chain operations. (GeekWire File Photo / Todd Bishop) AI agents are reigniting the competition between Microsoft and Salesforce.

Microsoft 139

Microsoft Financial Knowledge Base Industry 139

CIO Business Intelligence

SEPTEMBER 24, 2024

The issue began early Monday morning when a key SSL certificate expired and affected the company’s Management, Instrumentation, and Discovery (MID) Server, leaving users unable to integrate applications, access updates, and manage critical operations. The company notified its customers in an advisory admitting the issue.

Knowledge Base 299

Knowledge Base Enterprise Enterprise Exercises 299

CIO Business Intelligence

NOVEMBER 15, 2023

The understanding of the human intent is much more powerful, and the ability to take from a knowledge base article what you need to know and surface it right away is huge,” Bedi says of the advantage that generative AI has over previous generations of automated tools aimed at helping users triage their own problems.

Knowledge Base 336

Knowledge Base Enterprise Enterprise Tools 336

CIO Business Intelligence

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

APRIL 12, 2024

With information about products and availability constantly changing, Tractor Supply sees Hey GURA as a “knowledge base and a training platform,” says Rob Mills, chief technology, digital commerce, and strategy officer at Tractor Supply. It makes the team member much more efficient.”

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

SAP 295

SAP Artificial Intelligence Policies Enterprise 295

CIO Business Intelligence

AUGUST 8, 2024

The process would start with an overhaul of large on-premises or on-cloud applications and platforms, focused on migrating everything to the latest tech architecture. For the past 10-15 years, business transformation initiatives have been the sole mandate of the technology team. This is a massive change in conventional business practices.

Business Transformation 327

Business Transformation Architecture CTO Artificial Intelligence 327

CIO Business Intelligence

SEPTEMBER 7, 2022

Dubbed Cropin Cloud, the suite comes with the ability to ingest and process data, run machine learning models for quick analysis and decision making, and several applications specific to the industry’s needs.

Industry 263

Industry Cloud Data Analysis 263

CIO Business Intelligence

NOVEMBER 13, 2024

Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics. We’re seeing that the most productivity increases and ROI from generative AI come from highly targeted, industry-specific applications,” he says.

Fractional CTO 354

Fractional CTO Research Tools Course 354

CIO Business Intelligence

AUGUST 1, 2023

Artificial Intelligence, Enterprise Applications, Generative AI Other functions were found to be using generative AI to identify customer needs, draft technical documents, create new product designs, and forecast trends.

Enterprise 246

Enterprise Enterprise Pharmaceuticals Artificial Intelligence 246

Dataconomy

AUGUST 8, 2016

Cloud computing is quickly becoming popular and the number of cloud based applications is increasing with the passage of each day. One of these is the cloud based knowledge base. A knowledge base is a digital resource that contains data as well as the rules for sharing and updating information.

Knowledge Base 53

Knowledge Base Cloud Security Data 53

CIO Business Intelligence

OCTOBER 12, 2023

Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. Maybe you deployed applications on public cloud platforms poorly or built homegrown telemetry without establishing the proper parameters. Can you enrich your current digital assistant with GenAI?

Strategy 319

Strategy Dell Survey Artificial Intelligence 319

CIO Business Intelligence

NOVEMBER 16, 2023

Previously with Now Assist in Virtual Agent, chatbot creators could pull in data to answer questions from a company’s knowledge base “with one check of the box,” Barnes said. The hard part: Integrating for business value Element AI was set up to build AI applications that could be easily integrated into business processes.

Virtualization 331

Virtualization Knowledge Base CTO Microsoft 331

CIO Business Intelligence

APRIL 11, 2024

In the report, Gartner says Oracle differentiates itself from other providers through its enhanced support for Oracle Applications, aggressive IaaS pricing, multicloud services, and variety of distributed and sovereign cloud options. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

Oracle 312

Oracle Enterprise Enterprise Cloud 312

CIO Business Intelligence

JULY 22, 2024

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. With traditional training programs, we’re seeing the problem only get worse. The human brain learns best through practice and constant challenge.

Training 277

Training Knowledge Base Virtualization Software 277

CIO Business Intelligence

FEBRUARY 20, 2024

According to Gartner , as much as 75% of operational decisions could be made within an AI-enabled application or process by 2030. The company can also unify its knowledge base and promote search and information use that better meets its needs. These opportunities are significant.

Architecture 246

Architecture Data Microsoft Industry 246

CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. When incidents do occur, they need to resolve them quickly. Take advantage of intuitive virtual agents.

Artificial Intelligence 315

Artificial Intelligence Knowledge Base Devops Data 315

Dataconomy

MARCH 6, 2025

They leverage artificial intelligence and a comprehensive knowledge base to offer solutions to specific problems in various domains. The initial goal was to transition from traditional data processing to knowledge processing, wherein computers could apply expert knowledge to solve complex issues.

System 36

System Knowledge Base Engineering Artificial Intelligence 36

CIO Business Intelligence

OCTOBER 25, 2022

DevOps environments give development teams the flexibility and structure needed to drive productivity and implement early and often “shift left” testing to ensure application optimization. Development teams can also create knowledge bases of automated testing templates to quickly pull and use or adjust to fit new and evolving testing needs.

Devops 264

Devops Quality Assurance Software Software 264

CIO Business Intelligence

MARCH 27, 2023

We’ll see the continued shift away from button-based chatbots to conversational virtual agents that can handle more complex interactions with a sophisticated reasoning engine and integrated back-end systems. The customer accepts, the call ends, and the bot steps in via text/SMS.

Examples 290

Examples Trends Virtualization Artificial Intelligence 290

CIO Business Intelligence

JULY 31, 2023

Mentorship and professional growth can happen through the format of questions and answers, especially at an organization pushing a rapid pace of innovation, where new tools and technologies are regularly being introduced and utilized in the company’s applications and infrastructure.

Engineering 245

Engineering Knowledge Base Financial Development 245

CIO Business Intelligence

JULY 22, 2024

Multiple options in play for retreating from the public cloud Cloud repatriation is typically defined as moving applications, data, workloads, or other resources hosted in the public cloud back to an on-prem data center or other dedicated environment (i.e., a private cloud).

Strategy 321

Strategy Cloud Data Center Banking 321

CIO Business Intelligence

FEBRUARY 29, 2024

For example, as query assistants, generative AI tools can help customers better navigate an extensive product knowledge base using a simple question-and-answer format. Evaluating questions is a step typically missed in so-called RAG (retrieval augmented generation) applications, Gunasekara notes.

Open Source 317

Open Source Data Knowledge Base Examples 317

CIO Business Intelligence

MAY 19, 2022

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Enterprise Applications, ITSM Pricing: Available on request.

Enterprise 312

Enterprise Enterprise System How To 312

CIO Business Intelligence

JUNE 21, 2024

Released in May 2023, the project — which garnered MITRE a 2024 CIO 100 Award for IT leadership and innovation — is integrated with MITRE’s 65-year-old knowledge base and tools, and has been put into production by more than 60% of its 10,000-strong workforce.

Nonprofit 335

Nonprofit Research Quality Assurance Guidelines 335

CIO Business Intelligence

MAY 2, 2023

The most well-known GenAI application is ChatGPT, an AI agent that can generate a human-like conversational response to a query. Essentially, tailoring the answer not only based on a massive knowledge base of data, but also on the individual customer’s preferences. Earlier adopters might get a competitive advantage.

Retail 246

Retail Industry Artificial Intelligence Microsoft 246

Trends in the Living Networks

MARCH 15, 2012

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models.

Knowledge Base 143

Knowledge Base Resources Applications Development 143