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Ensuring Data Security in a Cloud Based Knowledge Base

Dataconomy

Cloud computing is quickly becoming popular and the number of cloud based applications is increasing with the passage of each day. One of these is the cloud based knowledge base. A knowledge base is a digital resource that contains data as well as the rules for sharing and updating information.

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO Business Intelligence

In the first of this two part CIO webinar series ‘Driving business success with true enterprise applications’, a group of leading tech leaders heard from DXC Technology, customer Ventia and analysts Ecosystm about the challenges and benefits of “Overcoming barriers to application modernisation with SAP. Merging app ecosystems.

SAP 94
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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 135
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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 165
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11 top HRIS certifications to boost your career

CIO Business Intelligence

To be eligible, you must have a high-school diploma or equivalent, but no HR experience is required since this is a knowledge-based credential. It proves a broad spectrum of knowledge of foundational HR and to be eligible, you must have a high-school diploma or equivalent.

Resources 113
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ServiceNow certificate error disrupts operations for hundreds of organizations

CIO Business Intelligence

The issue began early Monday morning when a key SSL certificate expired and affected the company’s Management, Instrumentation, and Discovery (MID) Server, leaving users unable to integrate applications, access updates, and manage critical operations. The company notified its customers in an advisory admitting the issue.

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VMware Cloud Foundation gains AI model store, other updates

Network World

We see AI in customer service as a powerful use case – from knowledge base-powered chatbot answers to our internal staff, all the way to delivering financial answers to our members on whatever device they use for banking,” said Mark Fournier, CIO at the U.S.

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