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Ensuring Data Security in a Cloud Based Knowledge Base

Dataconomy

Cloud computing is quickly becoming popular and the number of cloud based applications is increasing with the passage of each day. One of these is the cloud based knowledge base. A knowledge base is a digital resource that contains data as well as the rules for sharing and updating information.

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CIO Australia Webinar: Overcoming Barriers to Application Modernisation with SAP

CIO Business Intelligence

In the first of this two part CIO webinar series ‘Driving business success with true enterprise applications’, a group of leading tech leaders heard from DXC Technology, customer Ventia and analysts Ecosystm about the challenges and benefits of “Overcoming barriers to application modernisation with SAP. Merging app ecosystems.

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Value based pricing is at the heart of the future of professional services

Trends in the Living Networks

In my first book Developing Knowledge-Based Client Relationships: The Future of Professional Services the final chapter was titled Value-Based Pricing: Implementing New Revenue Models.

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Extreme taps Intel analytics to boost its AI Expert assistant

Network World

AI Expert works by collecting data from a combination of Extreme’s public repository, knowledge base and Global Technical Assistance Center (GTAC) documentation, as well as customer network details.

Intel 165
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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 140
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Kyndryl bolsters its Bridge infrastructure services

Network World

Bridge is one of Kyndryl’s major services offerings, which include consulting, hybrid cloud, security, and applications services. What makes it unique is how we’ve created, or how we stitched together, organizational information, systems, applications, and more. [It Recent results point to growing success for Kyndryl Bridge.

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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. IT organizations are putting genAI applications to work both with in-house developed use cases as well as vendor-provided tools.

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