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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

Insurance 305
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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

Insurance 263
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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351
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Extreme looks to tame complexity with AI-powered platform for network and security management

Network World

AI Expert works by collecting data from a combination of Extremes public repository, knowledge base and customer network details.It With Platform ONE, customers can figure out, in real time, where the traffic for a specific user or an application is flowing in the network.

Network 243
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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO Business Intelligence

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. Or how a pilot is trained first in flight simulators before logging a certain number of hours before getting their commercial license.

Training 277
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10 top enterprise service management systems—and how to choose

CIO Business Intelligence

A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees. When a user begins to submit a ticket, the knowledge base should recommend articles with pertinent information. Enterprise Applications, ITSM Pricing: Available on request.

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Launching the Web 2.0 Framework - Trends in the Living Networks

Trends in the Living Networks

is how it converts Inputs (User Generated Content, Opinions, Applications), through a series of Mechanisms (Technologies, Recombination, Collaborative Filtering, Structures, Syndication) to Emergent Outcomes that are of value to the entire community. . * There are three key parts to the Web 2.0 Framework, as shown below: Web 2.0

Trends 159