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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 133
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Marsh McLennan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

Insurance 117
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TeamViewer vs. ScreenConnect: Which is best for remote work?

Dataconomy

It seamlessly integrates with third-party applications commonly used in business settings. Similarly, ScreenConnect offers licensing plans tailored to businesses of all sizes. They also have a knowledge base and user forums for users to access resources and community-driven solutions.

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Marsh McLellan IT reorg lays foundation for gen AI

CIO Business Intelligence

As part of MMTech’s unifying strategy, Beswick chose to retire the data centers and form an “enterprisewide architecture organization” with a set of standards and base layers to develop applications and workloads that would run on the cloud, with AWS as the firm’s primary cloud provider.

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From skills to performance: How hands-on learning is preparing IT teams for digital transformations

CIO Business Intelligence

This is because the most commonly used forms of upskilling (knowledge-based, content-driven, and assessed via online quizzes) aren’t enough for real-world impactful skilling. Or how a pilot is trained first in flight simulators before logging a certain number of hours before getting their commercial license.

Training 104
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Hidden Costs of Cybersecurity: Balancing Risk, Complexity & Efficiency

SecureWorld News

These are licenses, hardware, software, infrastructure capacity and bandwidth, backup and restoration, ancillary and monitoring systems, management systems, professional and managed services, and human resources. I ended up with a visual image of an iceberg with apparent costs at the tip and hidden costs beneath the water level.

Budget 94
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Microsoft’s complicated Copilots explained in detail

Dataconomy

Here’s how to access and use it: Subscribe to Microsoft 365 Copilot : Ensure you have a subscription to Microsoft 365 Copilot , which is available to users with a Microsoft 365 E3, E5, Business Standard, or Business Premium license. This service integrates GPT-based AI into apps like Word , Excel , PowerPoint , and Outlook.