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Customer Success Should Be A Team Sport

Forrester IT

Employees must also be able easily, with little friction, access this information from within the context of their application. However, Totango believes that everyone interacting with customers must have access to customer data and their health in order to better engage with them. Read more Categories: CRM; customer success.

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Mojo Vision raises $45M for AR contact lenses with sports applications

Venture Beat

Mojo Vision has raised $45 million to adapt its augmented reality contact lenses to work with sports and fitness applications. Read More.

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How sport made CIO 100 winner Joanna Drake a better technology leader

CIO Business Intelligence

CIO 100 winner, sports leadership and being ‘too friendly’ Having featured in the CIO 100 in 2021 and 2020 prior to topping this year’s list , Drake says the award is for her team, not just her. “If If this was about me, as an individual, I’d struggle to do a [CIO 100] submission,” she said.

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What is S/4HANA? SAP’s latest ERP system explained

CIO Business Intelligence

The SAP Business Technology Platform offers in-memory processing, agile services for data integration and application extension, as well as embedded analytics and intelligent technologies. The API-based open architecture also enables partners and customers to flexibly and continuously expand their IT landscape.

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The Special Olympics embarks on digital journey to empower its athletes

CIO Business Intelligence

Today, Cooks IT staff of 24 continue to manage a collection of on-premises systems and core applications as the digital transformation to Azure accelerates. million athletes participating in 30 sporting events on teams from across 190 countries globally.

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Social services provider uses artificial intelligence to provide genuine help

CIO Business Intelligence

These innovations enabled the organization to develop an intelligent data application that would merge the disparate solutions while taking advantage of AI and other tools in an advanced analytics cloud to successfully achieve its goals, provide vital services, and adapt to changing circumstances and technology.

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From NASA to AWS to Momento: Seattle startup’s journey to reinvent cloud caching

GeekWire

We are in a world where we are consuming interactive applications and content from our mobile devices. Caching is a big part of how low latency interactive applications like live sports, streaming apps are enabled — it is a necessary but unglamorous piece of cloud infrastructure.

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