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Return on investment for unified communications

Spearline Testing

Return on Investment: Unified Communications (UC) providers must ensure that their resources are being used efficiently. Importance of Unified Communications: Ofcom, the UK's communication regulator reported a 17% decline in the volume of calls made in recent years.

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Voice Is Transforming Unified Communications

IT Toolbox

After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications.

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Choosing the Right Partner for Unified Communications

IT Toolbox

Most analysis about Unified Communications focuses on the solution, such as features, applications, the underlying technology, etc. Not only are there many applications to integrate into a seamless user experience, but the UC value proposition is constantly

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What Makes Some IP Phones Better Than Others?

IT Toolbox

As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. Vendors and resellers that sell IP phones may overuse this cliché, but it’s still a true statement.

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Bringing Your Employees Together Under a Shared Customer Experience Ownership Model

CIO Business Intelligence

Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application. Integrated with agent desktop applications, there’s no stopping your contact center workers.

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AWS bolsters Connect contact center service with case management features

CIO Business Intelligence

While integrations with third party solutions can offer similar capabilities, AWS claims that these integrations can turn complex, leading to relatively expensive development cycles and agents having to switch between multiple applications or tools in order to service a customer. Collaboration Software, SaaS, Unified Communications

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Politics of a New PBX: Managing Who Gets Which Phone

IT Toolbox

Over the years, as IP phones have become more advanced—color touchscreens, multiple lines, web-based applications, advanced unified communications (UC) functions—I’ve seen the political battles play out over and over again.