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The three-pronged transformation strategy driving innovation at PPG

CIO Business Intelligence

Bhaskar Ramachandran, CIO of PPG, which provides specialty paints to a large network of body shops and retail outlets, details how the company uses a platform, consolidation, and cloud-only approach to modernization. To consolidate and modernize our technology, we focus on three transformations: customer facing, back office, and architecture.

Strategy 302
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Unified commerce elevates customer experience for Hippo Stores

CIO Business Intelligence

One of the biggest challenges confronting retailers today is ensuring convergence between customers’ traditional in-store shopping experience and their digital journey, thereby delivering a seamless customer experience (CX). The entire tech stack is deployed on public cloud and is based on cloud-native microservices architecture.

Retail 246
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Backcountry modernizes for the cloud era

CIO Business Intelligence

Despite nearly $1 billion in online revenue in 2020, the web-based outdoor recreational retailer was running its entire business on an outdated and unsupported e-commerce platform called ADT. Backcountry also lacked many core services critical for an online retailer — no CMS, no analytics, no data platform, and no data lake.

Cloud 246
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Verizon Business Group transforms customer and partner experience

TM Forum

The merged Verizon Business Group (VBG) undertook North Star, a flagship program, to consolidate the Enterprise Architecture (EA) and transform Verizon into a customer-centric organization. Himanshu, VBG Enterprise Architecture. : Himanshu, VBG Enterprise Architecture. : Tell us more about the enterprise architecture program.

Groups 130
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Unleashing creativity with the programmable telco

TM Forum

A programmable network (or a software-defined network) separates the network architecture from the software that controls network devices and services and exposes network services and capabilities through standards-based APIs. B2B and B2C customers want more choice and more flexibility. Defining the programmable telco.

Network 132
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Real World Implementation of TM Forum Open APIs

TM Forum

We believe that Open APIs with dynamic connectivity capabilities will help in enabling new partnerships for DSPs to onboard innovative services for their retail and enterprise customers. Ecosystem players must communicate with each other through standard API specifications to drive growth forward.

B2C 130
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Digital experience investment grows as CSPs focus on hyper-personalized customer service

TM Forum

Jean Lawrence, Senior Director of Product Marketing at Oracle, discussed in a recent interview why CSPs see improving B2B and B2C digital experience as an imperative, as well as the organizational and technical challenges they face. What are some of the technical challenges for CSPs as they improve their digital experience architectures?

Oracle 100