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Redefining customer experience: How AI is revolutionizing Mastercard

CIO Business Intelligence

Once synonymous with a simple plastic credit card to a company at the forefront of digital payments, we’ve consistently pushed the boundaries of innovation while respecting tradition and our relationships with our merchants, banks, and customers. We live in an age of miracles.

CTO 330
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AI, predictive analytics top list of hot technologies for banks

CIO Business Intelligence

Hot technologies for banks also include 5G , natural language processing (NLP) , microservices architecture , and computer vision, according to Forrester’s recent Top Emerging Technologies in Banking In 2022 report. Almost 33% of respondents claim that machine learning can lead to improved customer experience.

Banking 363
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IBM z17 mainframe gains AI accelerator, massive workload support

Network World

They wanted to be able to embed AI in each transaction without slowing down those transactions, said Elpida Tzortzatos, IBM Fellow and CTO of AI on IBM Z. That] is the interesting story, and [how] thats going to unlock applications at some of the biggest banks, telcos, retailers, government departments, Dickens said. IBM z/OS 3.2

IBM 339
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7 types of tech debt that could cripple your business

CIO Business Intelligence

Even modest investments in database tooling and paying down some data management debt can relieve database administrators of the tedium of manual updates or reactive monitoring, says Graham McMillan, CTO of Redgate. Lanzani shares an example of a banks customer-facing chatbot.

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AI in action: How enterprises are scaling AI for real business impact

CIO Business Intelligence

To capitalize on the enormous potential of artificial intelligence (AI) enterprises need systems purpose-built for industry-specific workflows. Enterprise technology leaders discussed these issues and more while sharing real-world examples during EXLs recent virtual event, AI in Action: Driving the Shift to Scalable AI.

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Piramal CTO Saurabh Mittal on financial services innovation

CIO Business Intelligence

The 36,000-square-foot innovation hub will be led by the company’s CTO, Saurabh Mittal, and Markandey Upadhyay, head of business intelligence unit for Piramal. CIO.com caught up with Mittal to know more about his plans for the innovation lab, as well as the technology strategy for the financial services company.

CTO Hire 290
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Outdated business apps can cloud your AI vision

CIO Business Intelligence

Customer concerns about old apps At Ensono, Klingbeil runs a customer advisory board, with CIOs from the banking and insurance industries well represented. Banking and insurance are two industries still steeped in the use of mainframes, and Ensono manages mainframes for several customers.

Cloud 270