CIO Business Intelligence

JULY 5, 2023

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.

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CIO Business Intelligence

MAY 19, 2022

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT parts of an organizations, including human resources, legal, marketing, facilities, and sales. Benefits of enterprise service management.

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CIO Business Intelligence

AUGUST 1, 2023

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI

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CIO Business Intelligence

AUGUST 29, 2023

And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Artificial Intelligence

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CIO Business Intelligence

APRIL 11, 2024

In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.

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CIO Business Intelligence

NOVEMBER 13, 2024

One is going through the big areas where we have operational services and look at every process to be optimized using artificial intelligence and large language models. Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics.

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CIO Business Intelligence

JULY 10, 2024

On top of this, Relex added instructions to its prompt to avoid answering any questions outside the company’s knowledge base, he says, and to express uncertainty when the question was at the limits of its knowledge or skills. Besides these, Relex also tightly curated its knowledge base, Vilkamo says.

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CIO Business Intelligence

MAY 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. With the promise of 2.5

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Network World

SEPTEMBER 5, 2024

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

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CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. These attributes make it possible for users to enquire about a broad set of information.

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CIO Business Intelligence

MARCH 18, 2024

Under the partnership, SAP is integrating Nvidia’s generative AI foundry service, including the newly announced Nvidia NIM inference microservices, into SAP Datasphere, SAP Business Technology Platform (BTP), RISE with SAP, and SAP’s enterprise applications portfolio. “We

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CIO Business Intelligence

MARCH 31, 2025

Machine identities far outnumber humans in enterprise networks, and machine identity management becomes very complex, very quickly. This agent will need access to CRM data, but an admin might mistakenly give it broad read-write access to many enterprise databases. Next, adhere to the principle of least privilege.

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CIO Business Intelligence

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. Tractor Supply Co.

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CIO Business Intelligence

JANUARY 31, 2024

That’s a high bar, since a typical enterprise IT environment spans the cloud, edge, and hosted and on-premises data centers containing thousands of interdependent applications, all of which create millions of data points. Thankfully, generative artificial intelligence (genAI) holds a lot of promise for increasing the efficiency of IT teams.

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CIO Business Intelligence

AUGUST 8, 2024

The business narrative around generative artificial intelligence (GenAI) has been consumed with real-world use cases. However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself.

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CIO Business Intelligence

OCTOBER 12, 2023

Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. 2023 Artificial Intelligence Customer service experience often suffers from a variety of ailments. Can you enrich your current digital assistant with GenAI? The companies that do this?

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CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

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CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results. Artificial Intelligence

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CIO Business Intelligence

MARCH 7, 2023

Salesforce was an early adopter of artificial intelligence (AI) with its Einstein recommendation tools, but it is taking a cautious approach to deploying the latest AI trend, generative AI. These suggestions will be based on the data used to train the generative AI model, and also on the data held in an enterprise’s Salesforce system.

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CIO Business Intelligence

JUNE 28, 2023

Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. For all of generative AI’s allure, large enterprises are taking their time, many outright banning tools like ChatGPT over concerns of accuracy, data protection, and the risk of regulatory backlash.

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CIO Business Intelligence

APRIL 7, 2022

To solve all these issues, companies are increasingly turning to artificial intelligence. But eventually, it’s likely that this kind of technology will be core functionality in enterprise HR platforms, Reilly says. But there’s a limit to how much AI can do. Using AI to gauge employee sentiment. Employing AI to tackle attrition.

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Computerworld Vertical IT

FEBRUARY 28, 2024

Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM). This has been the main topic of interest in the last year.

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CIO Business Intelligence

SEPTEMBER 19, 2024

Agentic AIs, a form of technology designed to run specific functions within an organization without human intervention, are gaining traction as enterprises look to automate business workflows, augment the output of human workers, and derive value from generative AI.

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CIO Business Intelligence

JUNE 13, 2023

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications. Other applications, with no need for company-specific data or high levels of accuracy, can be built on public models.

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CIO Business Intelligence

JANUARY 22, 2024

It’s quite another to integrate enterprise generative AI solutions that connect across all aspects of a business’s operations and deliver real, sustainable business results. These statistics align with the challenges businesses are presently encountering in the development of comprehensive, enterprise-level generative AI strategies.

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SecureWorld News

SEPTEMBER 27, 2023

It is curious that in the age of self-driving cars and ChatGPT, TI analysts often lean on human intelligence over artificial intelligence for these tasks. Consequently, there is a strong case for building a knowledge base from this data, accessible at any moment. Let's delve into why this remains the case.

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GeekWire

JULY 27, 2023

Augmend Photo) A new artificial intelligence startup wants to help software development teams capture, store, and query their company data and knowledge. There are a number of well-funded competitors that are also creating knowledge-based platforms. Augmend recently emerged from stealth mode with $2.2

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Dataconomy

SEPTEMBER 12, 2023

The motivation behind Gemini is clear – Google aims to enhance its enterprise-based products like Google Docs and Slides. Gemini aims to enhance Google’s enterprise products like Docs and Slides ( Image credit ) How does Gemini AI work? Gemini AI represents a bold leap forward in the world of artificial intelligence.

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CIO Business Intelligence

APRIL 5, 2023

These issues can be as much of a problem for enterprise search as they are for the public web; the forthcoming Microsoft 365 Copilot tool will try to deal with that by grounding queries in data from the Microsoft Graph of documents and entities, and providing references, but it might still miss important points you’ll need to add in yourself.

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Dataconomy

MARCH 20, 2025

In an era where artificial intelligence (AI) is increasingly relied upon for decision-making across various sectors, the risks associated with AI hallucinationswhen models generate false or misleading contentunderscore the importance of grounding.

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Dataconomy

NOVEMBER 11, 2024

This approach allows for extending the model’s knowledge base or changing its style using your own data. Granite 3.0 : IBM launched open-source LLMs for enterprise AI 1.

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Venture Beat

MARCH 31, 2021

AI platform Moveworks launched a new product designed to help answer employee questions and surface key domain-specific information. Read More.

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SecureWorld News

OCTOBER 17, 2024

Sparks Research Lab said t here should be urgency on the part of organizations to take steps to defend against these forms of attacks, depending on the organization's use of RAG-based AI systems, the level of trust required, and boundaries placed around the data sources used by these systems.

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Dataconomy

NOVEMBER 15, 2023

As expected, almost all of the Microsoft Ignite 2023 announcements are “in-a-way” related to AI, while some are directly about today’s hottest trend, artificial intelligence. Artificial Intelligence (AI). We gathered some of the most important announcements made by Microsoft at the event.

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Spearline Testing

JULY 16, 2019

In parallel, modern enterprise networks have evolved from being mainly hardware-driven to a software-driven fusion of virtual and physical networks. We live in a data-driven era and our inexhaustible demand for data is driving changes in the way enterprises manage their infrastructure. Connectivity is now a basic need.

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SecureWorld News

NOVEMBER 26, 2024

In research and teamwork, Perplexity Pro Spaces exemplifies how AI promotes deeper collaboration by integrating AI-driven search with personalized knowledge bases. As a decentralized autonomous artist, Botto uses artificial intelligence (AI) to autonomously generate thousands of digital artworks weekly without human prompts.

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Dataconomy

APRIL 8, 2024

In a major step toward creating more tailored artificial intelligence solutions, OpenAI recently unveiled significant upgrades to its fine-tuning API, in addition to broadening its custom models initiative. OpenAI Since its introduction in August 2023, the GPT-3.5 Featured image credit: Jonathan Kemper/Unsplash

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