Artificial Intelligence Enterprise Knowledge Base 
CIO Business Intelligence
NOVEMBER 15, 2024
IT service management (ITSM) tools and practices transformed the tech side of the enterprise by automating service and support operations, along with adding employee self-service options. Traditionally, the individual would search for the right document from a knowledge base or HR portal to find the information they need.
Computerworld Vertical IT
FEBRUARY 28, 2024
Generative artificial intelligence (genAI) has become a focal point for many organizations over the past year, so it should come as no surprise that the technology is moving into the enterprise mobility space, including unified endpoint management (UEM). This has been the main topic of interest in the last year.
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CIO Business Intelligence
JULY 5, 2023
Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Additionally, BMC enables HelixGPT to tune itself to enterprise-specific information with additional layers that prevent hallucinations.
CIO Business Intelligence
AUGUST 29, 2023
And while many companies oversold the internet’s capabilities—at least, at the time—it has undoubtedly transformed enterprise technology and modern life over the past two decades. But before we describe that future, let’s briefly define Enterprise Service Management (ESM). Artificial Intelligence
CIO Business Intelligence
AUGUST 1, 2023
The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Artificial Intelligence, Enterprise Applications, Generative AI
CIO Business Intelligence
OCTOBER 24, 2024
Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We
CIO Business Intelligence
APRIL 11, 2024
In a cloud market dominated by three vendors, once cloud-denier Oracle is making a push for enterprise share gains, announcing expanded offerings and customer wins across the globe, including Japan , Mexico , and the Middle East. Oracle is helped by the fact that it has two offerings for enterprise applications, says Thompson.
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