CIO Business Intelligence

DECEMBER 9, 2024

In this scenario, using AI to improve employee capabilities by building on the existing knowledge base will be key. In 2025, we can expect to see better frameworks for calculating these costs from firms such as Gartner, IDC, and Forrester that build on their growing knowledge bases from proofs of concept and early deployments.

Enterprise 290

Enterprise Enterprise Knowledge Base Data 290

CIO Business Intelligence

NOVEMBER 13, 2024

One is going through the big areas where we have operational services and look at every process to be optimized using artificial intelligence and large language models. Or instead of writing one article for the company knowledge base on a topic that matters most to them, they might submit a dozen articles, on less worthwhile topics.

Fractional CTO 354

Fractional CTO Research Tools Course 354

CIO Business Intelligence

FEBRUARY 5, 2025

Over time, advancements like knowledge bases, workflow automation, and primitive chatbots improved service delivery but fell short of meeting the demands of a modern, digital workforce. The evolution of service management Service management has come a long way from its roots in basic ticketing systems and manual processes.

Knowledge Base 211

Knowledge Base Enterprise Enterprise Tools 211

CIO Business Intelligence

JANUARY 20, 2025

According to Jackson, CIOs arent sitting in ivory tower offices discussing the virtues of one AGI benchmark over another; theyre asking their software developers to automate complex knowledge-based tasks and processes with foundation models.

Development 306

Development Research Knowledge Base Exercises 306

Network World

SEPTEMBER 5, 2024

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

Security 427

Security Survey Tools Artificial Intelligence 427

CIO Business Intelligence

APRIL 12, 2024

prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. Explaining life out here The Hey GURA assistant includes a wide-ranging “life out here” knowledge base, echoing Tractor Supply’s corporate brand message. Tractor Supply Co.

Retail 290

Retail Knowledge Base Artificial Intelligence WAN 290

CIO Business Intelligence

JANUARY 31, 2024

Thankfully, generative artificial intelligence (genAI) holds a lot of promise for increasing the efficiency of IT teams. In many cases, a genAI platform trained on the enterprise’s data — from telemetry data to knowledge base articles — can help individual employees, customers, and partners resolve IT issues all on their own.

Artificial Intelligence 315

Artificial Intelligence Knowledge Base Devops Data 315

CIO Business Intelligence

APRIL 25, 2023

ChatGPT’s conversational interface is a distinguished method of accessing its knowledge. This interface paired with increased tokens and an expansive knowledge base with many more parameters, helps ChatGPT to seem quite human-like. Learn more about Protiviti’s Artificial Intelligence Services.

Knowledge Base 290

Knowledge Base Artificial Intelligence Training Applications 290

CIO Business Intelligence

JULY 5, 2023

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Generative AI promises an entirely new level of innovation. And they won’t just get pointers to solutions.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

AUGUST 29, 2023

It can comb through all the company knowledge bases and policies and determine which ones apply to her situation. But generative AI can go well beyond scanning the knowledge base. It also can improve the knowledge base, identifying outdated content and replacing it with current, correct information descriptions.

Enterprise 246

Enterprise Enterprise Knowledge Base Artificial Intelligence 246

CIO Business Intelligence

MARCH 18, 2024

“We are embedding AI in our enterprise applications, and we’ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,” said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). We wanted to design it in a way that customers don’t have to care about complexity,” he said.

SAP 295

SAP Artificial Intelligence Policies Enterprise 295

CIO Business Intelligence

AUGUST 1, 2023

Artificial Intelligence, Enterprise Applications, Generative AI Marketing use cases of generative AI, as per the report, included crafting text documents, summarizing documents, and personalized marketing.

Enterprise 246

Enterprise Enterprise Pharmaceuticals Artificial Intelligence 246

CIO Business Intelligence

MAY 2, 2023

Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. Girish is based out of Mumbai, India, and in his free time loves watching science fiction movies.

Retail 246

Retail Industry Artificial Intelligence Microsoft 246

CIO Business Intelligence

AUGUST 8, 2024

The business narrative around generative artificial intelligence (GenAI) has been consumed with real-world use cases. Today, with GenAI, it is possible to integrate a comprehensive view of the customer into existing workflows for real-time decision making.

Business Transformation 327

Business Transformation Architecture CTO Artificial Intelligence 327

CIO Business Intelligence

MARCH 31, 2025

If an agent is deployed to provide employees with easier access to information in the knowledge bases, then theres no reason it should have read access to customer information in the CRM. Those agents that need the ability to create, update or delete data should each be handled individually and with great care.

Open Source 147

Open Source Knowledge Base Malware Data 147

Dataconomy

JANUARY 9, 2025

According to a World Economic Forum survey, 41% of global firms plan to implement workforce reductions by 2030 as a result of advancements in artificial intelligence (AI). Knowledge-based roles: Legal secretaries and graphic designers due to automation and generative AI.

Survey 74

Survey Knowledge Base Artificial Intelligence Energy 74

CIO Business Intelligence

JANUARY 29, 2025

Most recently, in early December, Amazon also announced support for GraphRAG with Amazon Neptune Analytics, as part of the Amazon Bedrock Knowledge Bases. In April, this tool was integrated into Google Cloud and Vertex AI as part of Googles GraphRAG implementation.

Enterprise 336

Enterprise Enterprise Infosys Data 336

CIO Business Intelligence

NOVEMBER 20, 2023

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Artificial Intelligence Make sure there is a human involved to check the quality of the results.”

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Artificial Intelligence Retail Hotels Airlines 328

CIO Business Intelligence

OCTOBER 9, 2024

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 351

Oracle Cloud Knowledge Base Licensing 351

CIO Business Intelligence

NOVEMBER 7, 2023

Use retrieval-augmented generation (RAG) Retrieval-augmented generation (RAG) is a technique that allows models to retrieve information from a specified dataset or knowledge base. Artificial Intelligence Here are a range of options IT can use to get started. To learn more, visit dell.com/ai.

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Training Engineering Artificial Intelligence Study 325

CIO Business Intelligence

OCTOBER 24, 2023

It’s been almost one year since a new breed of artificial intelligence took the world by storm. Knowledge Base As mentioned in the previous section, RAG can constrain the text your model is drawing on when generating its response. Artificial Intelligence

Training 317

Training Artificial Intelligence Knowledge Base Data 317

CIO Business Intelligence

JULY 31, 2023

Research from MIT has shown that integrating a knowledge base into a LLM tends to improve the output and reduce hallucinations. This means that AI and ML advancements, far from superseding the need for knowledge management, actually make it more essential. Artificial Intelligence and/or its affiliates in the U.S.

Knowledge Base 245

Knowledge Base Training Artificial Intelligence Engineering 245

CIO Business Intelligence

JULY 31, 2023

We’re looking at ways where responses generated can be attributed and cited, using the highly trusted knowledge from the more than 58 million questions and answers in Stack Overflow, with the ability to query the knowledge base for more personalized results. Artificial Intelligence

Knowledge Base 243

Knowledge Base Development Tools Artificial Intelligence 243

CIO Business Intelligence

OCTOBER 12, 2023

Marketing departments may find ways to make information housed in knowledge-based articles and other content more easily discoverable. 2023 Artificial Intelligence Customer service experience often suffers from a variety of ailments. Can you enrich your current digital assistant with GenAI?

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Strategy Dell Survey Artificial Intelligence 319

GeekWire

JANUARY 12, 2025

Now matter how you take notes now, artificial intelligence is poised to radically improve the process. BigStock Image) How do you take notes? What do you do with them? If youre like most people, your system might feel good enough, but deep down, you suspect theres room for improvement. In the era of AI, thats about to change.

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Artificial Intelligence Tools System Google 110

CIO Business Intelligence

MAY 19, 2022

When companies select enterprise service management systems, they should look for advanced features as artificial intelligence, machine learning, and predictive analytics. A self-service knowledge base offers publicly accessible answers and services through tailored views and allows access by all employees.

Enterprise 312

Enterprise Enterprise System How To 312

GeekWire

OCTOBER 21, 2024

Service, including a Customer Intent Agent and Customer Knowledge Management Agent, designed to improve customer service by automating case management and updating knowledge bases. Operations, including a Supplier Communications Agent and Financial Reconciliation Agent, which optimize supply chain and financial processes.

Microsoft 139

Microsoft Financial Knowledge Base Industry 139

CIO Business Intelligence

MARCH 27, 2023

The bot can send links to knowledge-based articles, embed “how-to” videos directly into text messages, help the customer navigate the company’s mobile app, and answer any questions in a natural, human-like, back-and-forth conversation. Artificial Intelligence

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Examples Trends Virtualization Artificial Intelligence 290

CIO Business Intelligence

FEBRUARY 3, 2025

As enterprises across Southeast Asia and Hong Kong undergo rapid digitalisation, democratisation of artificial intelligence (AI) and evolving cloud strategies are reshaping how they operate. We are committed to upskilling our workforce in prompt engineering, enabling teams to unlock the full potential of AI-driven solutions.

Enterprise 278

Enterprise Enterprise Cloud Programming 278

Dataconomy

MARCH 6, 2025

Expert systems represent a fascinating intersection of artificial intelligence (AI) and human expertise. They leverage artificial intelligence and a comprehensive knowledge base to offer solutions to specific problems in various domains. What are expert systems?

System 36

System Knowledge Base Engineering Artificial Intelligence 36

CIO Business Intelligence

MARCH 7, 2023

Salesforce was an early adopter of artificial intelligence (AI) with its Einstein recommendation tools, but it is taking a cautious approach to deploying the latest AI trend, generative AI. Application Management, Artificial Intelligence, CIO, CRM Systems

Artificial Intelligence 244

Artificial Intelligence Conference Development Tools 244

CIO Business Intelligence

MARCH 6, 2024

The firm is exploring Salesforce’s ServiceGPT and Einstein technologies, and they’re building a knowledge base on the provider’s Sales Cloud platform as well. Artificial Intelligence, CIO, Data Management, Generative AI, IT Leadership In his previous role at Vodafone, Elms led one of the first implementations of Einstein.

Banking 328

Banking Knowledge Base Tools Research 328

CIO Business Intelligence

OCTOBER 25, 2022

Development teams can also create knowledge bases of automated testing templates to quickly pull and use or adjust to fit new and evolving testing needs. Future DevOps testing software looks to leverage Artificial Intelligence (AI) and Machine Learning (ML) technology to further strengthen and streamline testing environments.

Devops 264

Devops Quality Assurance Software Software 264

CIO Business Intelligence

APRIL 7, 2022

To solve all these issues, companies are increasingly turning to artificial intelligence. There’s also the beginning of a system that would search a knowledge base of past cases to suggest possible solutions to new hires while they were on calls. But there’s a limit to how much AI can do.

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Survey Training Knowledge Base Company 363

Dataconomy

MARCH 10, 2025

Knowledge engineering is a pivotal realm within artificial intelligence (AI) that plays a crucial role in simulating the expertise of human decision-makers. As the demand for advanced decision-support systems grows, knowledge engineering offers innovative solutions to complex problems across various industries.

Engineering 36

Engineering Knowledge Base Artificial Intelligence Healthcare 36

CIO Business Intelligence

MAY 23, 2023

Advanced Customer Experience (CX) solutions like Artificial Intelligence (AI), automation, and Machine Learning (ML) are required to produce tangible benefits. How can your organization see similar benefits from its innovation pursuits? Only so much ideation can be done before innovation gets down to brass tacks of technology.

Enterprise 246

Enterprise Enterprise Cloud Authentication 246

CTOvision

JUNE 10, 2019

It is then transformed and enriched by NLP technology and parsed into a knowledge base before being syndicated into structured and machine-readable data feeds. Forge provides a platform of technology that performs real-time monitoring of global information.

Knowledge Base 168

Knowledge Base Video Data Artificial Intelligence 168