Remove Artificial Intelligence Remove Knowledge Base Remove Software
article thumbnail

How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. As many as 56% of IT workers 1 say the help desk ticket volume is up, according to a recent survey by software vendor Ivanti. High quality documentation results in high quality data, which both human and artificial intelligence can exploit.”

article thumbnail

How does Salesforce use artificial intelligence to transform businesses?

Dataconomy

Artificial intelligence (AI) is one of the most frequently discussed topics nowadays. Salesforce is a market leader in the sphere of customer relationship management software. Article Recommendations : presenting suitable articles from the Knowledge base to help agents resolve the issue.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

“We are embedding AI in our enterprise applications, and we’ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,” said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). You can’t retrieve code and then copy it and write that.

SAP 110
article thumbnail

How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. BMC Software addresses these limitations with HelixGPT, which enables the world described above through AI Service Management.

article thumbnail

Using genAI in IT operations boosts productivity, but security concerns linger

Network World

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

Security 174
article thumbnail

Meta and Microsoft vets land $2.2M for startup building ‘shared brain’ developer platform

GeekWire

Augmend Photo) A new artificial intelligence startup wants to help software development teams capture, store, and query their company data and knowledge. Bishop is joined by CTO Tim Misiak , who held various software engineering leadership roles at Microsoft. Augmend recently emerged from stealth mode with $2.2

article thumbnail

Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

Oracle 134