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How AI can alleviate help desk workloads

CIO Business Intelligence

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. As many as 56% of IT workers 1 say the help desk ticket volume is up, according to a recent survey by software vendor Ivanti. High quality documentation results in high quality data, which both human and artificial intelligence can exploit.”

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO Business Intelligence

“We are embedding AI in our enterprise applications, and we’ve designed it in such a way that customers in the cloud can consume it easily, as-a-service, out-of-the-box,” said Philipp Herzig, SAP chief artificial intelligence officer (CAIO). You can’t retrieve code and then copy it and write that.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. BMC Software addresses these limitations with HelixGPT, which enables the world described above through AI Service Management.

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Using genAI in IT operations boosts productivity, but security concerns linger

Network World

The rise of generative AI in recent years has accelerated the application of artificial intelligence across various business segments, especially in IT. EMA recently released its Applying GenAI to IT Operations report to shed light on how IT organizations are using the technology.

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Oracle adds agentic AI to Fusion Cloud CX

CIO Business Intelligence

The first phase was leveraging generative AI and conversational AI to power chatbots and help them retrieve information from the knowledge base. Field service knowledge search augmentation. Oracle is taking a multi-phase approach to delivering end-to-end automation for service.

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Meta and Microsoft vets land $2.2M for startup building ‘shared brain’ developer platform

GeekWire

Augmend Photo) A new artificial intelligence startup wants to help software development teams capture, store, and query their company data and knowledge. Bishop is joined by CTO Tim Misiak , who held various software engineering leadership roles at Microsoft. Augmend recently emerged from stealth mode with $2.2

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. For more insights about software’s critical role in modern business, visit The Works. Artificial Intelligence