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Generative AI’s role in increasing IT efficiency

CIO Business Intelligence

Thankfully, generative artificial intelligence (genAI) holds a lot of promise for increasing the efficiency of IT teams. Take advantage of intuitive virtual agents. Artificial Intelligence Interested in learning how BMC Helix can help your IT team run far more efficiently with generative AI?

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BMC Helix: Leading the charge in Generative AI-driven enterprise service management

CIO Business Intelligence

End-users will be able to communicate with virtual agents in a completely natural way, and the AI will not only be able to understand the queries but will also place that understanding within a larger context to provide human-like answers. But generative AI can go well beyond scanning the knowledge base.

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How traditional and generative AI are transforming Enterprise Service Management

CIO Business Intelligence

With generative AI, ESM platforms could not only understand the context of a user request in natural language but also comb through multiple knowledge bases to provide much more than links to information. Users will see better search, better answers, and a more human-like virtual agent. HelixGPT will provide action.”

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5 ways AI is showing promise as a decision-maker

CIO Business Intelligence

Instead of waiting on hold or navigating through phone menus, customers can instantly get answers from a virtual agent that is far more engaging and knowledgeable than past generations of chatbots. Artificial Intelligence AI can help every step of the way.

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Natural Language Processing – What is it and why care?

Eric D. Brown

Not only is NLP a fundamental component of modern artificial intelligence, but it has quietly made its way into many different aspects of technology and society for years. It’s a field that combines linguistics, computer science, and artificial intelligence to enable computers to comprehend, interpret, and generate natural language.

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AI bots for customer experience: trends, insights, and examples

CIO Business Intelligence

Customers may be open to the idea, but only 30% believe that chatbots and virtual assistants make it easier to address their service issues. Artificial Intelligence Most still perform only extremely basic tasks and often mirror the poor practices of traditional IVRs.

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ServiceNow offers virtual agent to assist with generative AI

CIO Business Intelligence

Only last month ServiceNow rolled out its first generative AI tools: the ServiceNow Generative AI Controller for connecting large language models (LLMs) to its software automation platform, and Now Assist for Search, which uses those LLMs and an enterprise’s own data to generate natural language responses to queries made in a virtual agent.