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How to Offer Secure IVR Banking and Authenticate Callers

Tech Republic Security

Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.

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Making Banking a More Effortless Experience

CIO Business Intelligence

Along with nearly every other industry, banking is facing greater competitive pressure than ever. As banks continue to face this reality, they’re also tasked with addressing a variety of rapidly changing issues, including those surrounding data protection, adoption of cryptocurrency, and anonymizing data (AI models). .

Banking 327
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Don’t break the bank: Stopping ransomware from getting the best of your business

Network World

The stages of a cyberattack are analogous to that of a bank robbery. When discussing the progression of a cyberattack with CXOs, I often describe it like this: • Stage 1: When bank robbers are planning a heist, the first thing they do is identify potential banks to target. Stay up to date. Train employees to be vigilant.

Banking 351
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SWIFT asks its customers to help it end a string of high-profile banking frauds

Network World

Financial transaction network SWIFT called on its customers Friday to help it end a string of high-profile banking frauds perpetrated using its network. The SWIFT network itself is still secure, it insisted in a letter to banks and financial institutions.

Banking 189
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Mastercard takes on UPI with new biometric payment passkey in India

CIO Business Intelligence

The new service will initially pilot in India with some of the country’s largest payment players, including payment aggregators such as Juspay, Razorpay, and PayU, along with major online merchants like bigbasket and leading banks such as Axis Bank, Mastercard said in a statement.

Banking 306
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SMS-based two-factor authentication may be headed out the door

Network World

SMS messaging for two-factor authentication might become a thing of the past. Its latest draft of its Digital Authentication Guideline, updated on Monday, warns that SMS messages can be intercepted or redirected, making them vulnerable to hacking. federal agency is discouraging its use.

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3 ways to deter phishing attacks in 2023

CIO Business Intelligence

Vishing: Voice over IP (VoIP) and Plain Old Telephone Services (POTS) are also susceptible to phishing attacks – attackers use speech synthesis software and automated calls to solicit victims to share bank details and login credentials. Don’t log in to WiFi networks you don’t trust. Double check.

Training 352