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Redefining customer experience: How AI is revolutionizing Mastercard

CIO Business Intelligence

Simple solutions for complex problems As Mastercard’s business has grown we recognized the need to apply new technologies to modernize our traditional internal customer service practices and processes to bring them in line with our external, market-facing innovation.

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SwipeGuide’s CTO on data and the human element in Industry 4.0

CIO Business Intelligence

This is SwipeGuide , a B2B cloud-based SaaS platform that captures and scales operational knowledge, helping teams in industrial environments to create, improve, and share instructions and standard operating procedures using mobile and wearable devices. Less than a year later, she was promoted from full-stack developer to CTO. “I

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‘The key is the cloud’: How to keep up with the speed of innovation

CIO Business Intelligence

Priceline Chief Technology Officer Marty Brodbeck will share how the online travel agency sped up its cloud native software production. Finally, in a glimpse at what’s to come, learn the hottest cloud-native software development trends from InfoWorld senior writer Serdar Yegulalp and Group Editor for UK B2B Scott Carey.

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How 3 Digital Champions Tackle Real-Time Data Challenges

CIO Business Intelligence

To the chief technology officer of SupPlant, which supplies farmers with critical agronomic insights, the more real-time weather, plant, soil, and water data the company’s solution can gather, the bigger the improvements in crop yield and productivity for customers. SupPlant Revital Kremer is greedy for data.

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Seattle startup wants to help B2B sellers fix ‘spray and pray’ strategy with more relevant messaging

GeekWire

million seed round for its B2B sales prospecting software. It describes its software as a “relevance engine” and builds on the success of B2B sales data companies such as Outreach and ZoomInfo. A new Seattle startup led by veterans of Microsoft, Apptio, Amperity, Skilljar and other companies landed a $1.5

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Which service model works best for B2B?

TM Forum

As the market shifts, however, and CSPs compete in B2B verticals both with and against hyperscale cloud providers, questions may arise as to whether striving for customer ownership will continue to provide an advantage. As a result, CSPs are keeping their options open across different or even hybrid revenue models.

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Portland startup Sturdy raises $6M for platform that uses AI to analyze customer interactions

GeekWire

Use case: One example of how a customer uses the product, as it relates to increased retention, is Syntrio, a B2B software company that identified a segment of customers expressing similar integration frustrations and response lags from the account management team. See here for further explanation about the tech. million in at-risk renewals.