The Rising Bar For Retailer Mobile App Experiences — Are You Ready?
Forrester IT
APRIL 14, 2021
Use best-in-class examples to prioritize your retail mobile app development.
B2C Mobile Retail 
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Introducing Forrester’s Five-Part Mobile Site Best Practices Series For Retailers
Forrester IT
MAY 30, 2023
We highlight best practices in five key aspects of the customer shopping journey on retail mobile sites.
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Financial Service Firms Need To Stop Thinking Like Retailers On Personalization
Forrester IT
SEPTEMBER 26, 2019
And most are thinking like retailers when it comes to personalization — […]. But financial services companies’ current personalization efforts are nowhere near the level necessary to engage increasingly demanding customers.
Is it finally time to reinvent the B2C model?
TM Forum
NOVEMBER 3, 2021
While there is much focus within the telecoms industry currently on new revenue opportunities in the B2B and B2B2X markets, the drive to increase profitability will also require CSPs to press a giant reset button on their B2C solutions. Figure 1 B2C solutions provision – CSP SWOT analysis. Promising B2C solutions.
The Milkman always delivers via efficient and green last-mile operations
CIO Business Intelligence
JUNE 27, 2023
When retailers jumped on the trend, offering in-store and digital buying experiences, they struggled to deliver the frictionless and secure omnichannel journey that consumers expect from purchase to doorstep. Or, why it didn’t arrive at all? Plus, they expect options to reschedule or re-route their orders when the unforeseen happens.
Digital Store Technologies Take the Stage For Both Customer and Associate Experience
Forrester IT
JULY 27, 2017
Digital retail theater is becoming reality for consumers as retailers rush to find ways of attracting and retaining store customers. What is digital retail theater?
India’s eCommerce Firms Brace for Additional Losses
Forrester IT
NOVEMBER 1, 2018
This week India’s key eCommerce firms — Flipkart, Paytm Mall, PhonePe, ShopClues, and Swiggy — posted combined losses of ?6,445 6,445 crore (US$970 million) for the 2017-2018 fiscal year. We expect this to worsen in the coming years as companies scale up rapidly to capture market share.
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