Tech Republic Security

FEBRUARY 23, 2022

Some banking malware targets mobile devices and can quickly steal money from banking accounts. Meet Xenomorph, a new malware targeting Android and more than 50 banking and financial applications.

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Malware Banking Financial Applications 545

Forrester IT

SEPTEMBER 27, 2023

India is emerging as a powerhouse in mobile banking adoption. According to Forrester’s Asia Pacific Consumer Survey, 2023, a staggering 87% of online Indian adults expressed their desire to do all their banking on a smartphone. This statistic marks the highest percentage among the countries surveyed in the Asia Pacific region.

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Banking Mobile Survey Financial 388

Forrester IT

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada.

Banking 354

Banking Mobile Research Financial 354

Forrester IT

JULY 29, 2020

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

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Banking Retail Financial Virtualization 536

Forrester IT

AUGUST 28, 2019

(Coauthored with Riccardo Pasto, senior analyst, Nancy Lin, senior research associate, and Han Bao, senior research associate) It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub.

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Banking Mobile Research 63

Forrester IT

MAY 15, 2019

[Note: This is about the findings from our US mobile banking reviews and research, if you want to read about what we saw in Canada go here] Mobile apps have become the touchpoint of choice for millions of people to manage their finances.

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Banking Mobile Meeting Research 345

Forrester IT

MAY 15, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances and Forrester regularly reviews those of leading banks. We just published our latest evaluations of the apps of the big five Canadian banks: CIBC, RBC, BMO, Scotiabank, and TD Canada Trust.

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Banking Mobile 378

Tech Republic Security

JUNE 18, 2020

A study of banking apps for iOS and Android found poor source code protection, cleartext storage of sensitive data, and other serious flaws that make it easy for attackers to break into accounts.

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Banking Mobile Storage Study 490

Forrester IT

MAY 29, 2019

Banks across Europe are all working hard to build the killer mobile banking app. They aim to keep pace with their customers’ needs and rising expectations as consumers’ appetite for banking on the go shows no signs of abating. Incumbent banks like […]. The drivers are manifold.

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Banking Mobile Financial Strategy 316

CIO Business Intelligence

DECEMBER 8, 2024

This ambitious initiative is poised to position ADIB-Egypt at the forefront of the digital banking revolution, transforming how customers interact with their financial services. The bank has been dedicated to enhancing its digital platforms and improving customer experience.

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Banking Artificial Intelligence Financial Mobile 246

CIO Business Intelligence

DECEMBER 3, 2024

Beyond Bank Australia is one of the largest customer-owned banks in Australia and one of the leading B Corps in the country. Beyond Bank has a real focus on customers who are the members and owners of the bank. Beyond Bank has a real focus on customers who are the members and owners of the bank.

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Banking Financial Security Strategy 256

Forrester IT

SEPTEMBER 11, 2024

To gauge the ease and effectiveness of mobile banking experiences, Forrester evaluated the smartphone apps of the “big four” Australian banks.

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Banking Mobile Financial 273

Forrester IT

JULY 25, 2022

When a customer opens a mobile banking app, they are usually trying to complete a specific task: paying a bill, seeing how much money they have left for the month, finding a recent transaction, requesting money from a friend, etc. But banking customers increasingly want more and better features on these apps.

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Banking Mobile 312

Forrester IT

APRIL 23, 2020

What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out. We also asked them what they think of how their banks are handling the crisis so far. Their responses show that many banks are missing the mark by making COVID-19 content hard […].

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Banking Mobile 504

Forrester IT

AUGUST 12, 2020

For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada.

Banking 284

Banking Mobile Research Strategy 284

Forrester IT

AUGUST 28, 2019

It is the first time that Forrester has evaluated banks in Hong Kong SAR, the famous world finance hub. We benchmarked the usability and functionalities of five mobile banking apps in Hong Kong: Bank of China (BoC), Bank of East Asia (BEA), DBS Bank Hong Kong, HSBC, and Standard Chartered Bank.

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Banking Mobile 257

Forrester IT

JANUARY 14, 2025

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

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Banking Data Financial Virtualization 195

CIO Business Intelligence

MARCH 16, 2025

Super-apps are versatile mobile or web applications integrating multiple services and functionality into a unified platform experience. The demographic landscape continues to change, with younger generations favoring mobile solutions that offer immediacy and convenience. The trend is most pronounced in financial services and payments.

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Mobile Banking Applications Financial 165

Forrester IT

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 52% of Italian and 42% French online adults have done their banking on a mobile website or app in the past month.

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Banking Mobile Financial Data 273

Network World

OCTOBER 18, 2024

Among the fastest-moving frontiers in enterprise cybersecurity: mobile, the internet of things (IoT), and operational technology (OT) systems. of people access the internet with a mobile device, while 59% of internet traffic is generated by mobile devices. Top mobile and IoT/OT targets 5. Today, 96.5%

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Mobile Trends Malware Spyware 418

Forrester IT

SEPTEMBER 12, 2024

Read this report to understand where European banks’ mobile banking apps excel, where they fall short, and how to strengthen your own apps.

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Banking Mobile Report How To 273

Forrester IT

NOVEMBER 23, 2020

Mobile apps have become the main touchpoint of banking relationships for millions of people and the starting point for many financial decisions and activities. Forrester data shows that 53% of UK online adults have done their banking on a mobile website or app in the past month.

Banking 259

Banking Mobile Financial Data 259

Forrester IT

JULY 15, 2020

How we bank has also changed dramatically. It’s mid-July 2020, and the world is a very different place than it was six and a half months ago! Just think of the ways we now interact with each other, carry out our daily activities, and buy and pay for products and services. With social distancing rules and […].

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Banking Mobile Social Financial 300

Forrester IT

MAY 31, 2018

Take another not-so-random walk with me, this time as my colleague Peter Wannemacher and I explore what makes USAA a standout performer in our Mobile Banking Benchmark assessment.

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Banking Mobile Retail Report 247

Forrester IT

MAY 3, 2019

On April 18th, T-Mobile officially launched its T-Mobile MONEY checking account, after a soft launch late last year. This is not the first time we’ve seen a telecommunications firm enter the banking space – it’s already been happening for years in Europe and Asia, with large telcos such as Orange and KDDI.

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Mobile Banking Telecommunications Financial 342

Forrester IT

AUGUST 5, 2020

As discussed in Forrester’s recent research on the future of banking, success for many banks will come from powering products and distributing through others’ marketplaces. Late last year, I blogged about Google’s move into banking and […]. And Google is now moving ahead with its plan to launch one of those marketplaces.

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Banking Google Research Financial 444

Forrester IT

OCTOBER 30, 2023

Recently, the Reserve Bank of India (RBI) has imposed a ban on Bank of Baroda’s mobile banking app – BoB World. But why did this happen, and what can we learn from it? Let us dive into the details. This unsettling issue involved a series of actions which led to fraudulent actions by some of […]

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Banking System Mobile 397

CIO Business Intelligence

AUGUST 22, 2022

Along with nearly every other industry, banking is facing greater competitive pressure than ever. As banks continue to face this reality, they’re also tasked with addressing a variety of rapidly changing issues, including those surrounding data protection, adoption of cryptocurrency, and anonymizing data (AI models). .

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Banking Financial Mobile Authentication 327

Forrester IT

OCTOBER 31, 2024

Forrester recently evaluated mobile banking apps in Canada and the US in our latest Digital Experience Review™ (DXR). It shows that: Banks’ apps are barely keeping up with customers’ needs and expectations. Mobile banking usage is rising and evolving, and the pace of change has been accelerating since 2020.

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Banking Mobile 221

Forrester IT

OCTOBER 2, 2019

Forrester just published new research outlining the future of small and midsize business banking (also called SME banking to refer to SMEs, or small- and medium-sized enterprises). If you’re an executive at a traditional bank, it contains some grim and gloomy predictions.

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Banking Research Enterprise Enterprise 77

Forrester IT

JUNE 26, 2019

The good news is…we are bringing some warmth and cheer to this cold winter, sharing our 2019 Forrester Banking Wave on Australian Mobile […].

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Banking Mobile Research 270

Forrester IT

JULY 30, 2020

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

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Banking Course Strategy Financial 382

Forrester IT

MAY 11, 2024

Today’s Indian customers are finding that their mobile banking apps are lagging behind digital trends. Banks must go beyond and be bold in […] Customers always want an experience better than the last one – and digital leaders need to understand that to stay relevant. And they might not wait around until the apps catch up.

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Banking Mobile Trends 221

Forrester IT

MARCH 26, 2019

The bigger concern for digital banks, traditional banks, […]. The industry seems to be quick to dismiss the partnership, especially the rewards program – but we think they’re missing the bigger picture. There’s an awful lot more at stake here than credit card rewards.

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Banking Industry Apple Programming 392

Network World

JUNE 13, 2024

Today, with the cloud, mobility, and the rise of hybrid work, an organization’s attack surface has exponentially expanded. The stages of a cyberattack are analogous to that of a bank robbery. In the cyber world, the bank represents your external attack surface—the part that’s visible to threat actors.

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Banking Insurance Malware Trends 393

Forrester IT

JULY 4, 2019

Mobile apps have become the touchpoint of choice for millions of people to manage their finances, this is especially true for China where the customers are among the most empowered in the world.

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Banking Mobile 316

Forrester IT

NOVEMBER 5, 2021

Forrester reviewed the mobile apps of 13 European banking brands in June and July of 2021 for both functionality and user experience.

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Banking Mobile 195