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Last July, a routine update from cybersecurity software firm CrowdStrike sparked a global IT outage that brought companies to their knees, disrupting operations and amounting to an estimated $5 billion-plus in direct losses. Vikram Nafde, EVP and CIO, Webster Bank Webster Bank
A few days ago, I discussed application architecture in banking with a bankingsoftware vendor. Starting from there, we had a look at that vendor’s core banking solutions and further back-end systems such as trade finance. The vendor quickly suggested that its solutions align with Forrester’s concept of a lean core.
A few days ago, Forrester published two Forrester Waves, one focusing on retail banking, the other on corporate banking. With these Forrester Waves, we separated off-the-shelf banking back ends for retail and corporate banking for the first time.
Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents.
When Hellenic Bank, a leading retail lender in Cyprus, set out to transform its procurement operations, it needed more than just software deployment. Financial institutions must navigate a complex web of policies, procedures and regulations to ensure compliance and manage risk.
Hot technologies for banks also include 5G , natural language processing (NLP) , microservices architecture , and computer vision, according to Forrester’s recent Top Emerging Technologies in Banking In 2022 report. 5G aids customer service. 5G aids customer service.
Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each of the bank’s business lines.
The stages of a cyberattack are analogous to that of a bank robbery. When discussing the progression of a cyberattack with CXOs, I often describe it like this: • Stage 1: When bank robbers are planning a heist, the first thing they do is identify potential banks to target. Stay up to date. Train employees to be vigilant.
When Arvest, a regional bank operating in Arkansas, Kansas, Missouri and Oklahoma, hired Laura Merling as chief transformation and operations officer in 2021, one of the first things she changed was its digital transformation plan. We wanted to be the leading community-focused bank serving commercial and small businesses.”
Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. According to a Bank of America survey of global research analysts and strategists released in September, 2024 was the year of ROI determination, and 2025 will be the year of enterprise AI adoption.
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
The threat to banks from cyber crime is becoming increasingly complex, as state actors and criminal gangs become more adept at targeting vulnerabilities. A report by the Bank for International Settlements singled out the growth of cloud-based services and remote working as two of the primary drivers behind the heightened risk.
I can’t help but think of open banking in the United States — it’s not here, and, at the same time, it’s very much here. In essence, they’re not waiting for the kind of regulatory open banking mandates that have been handed down in other parts of the world. They’re building their own open banking environment.
Due to Nigeria’s fintech boom borne out of its open banking framework, the Central Bank of Nigeria (CBN) has published a much-awaited regulation draft to govern open banking procedures. For Emmanuel Morka, CIO at Access Bank Ghana, open banking is the future and enterprises should seize on the opportunity.
Snowflake admits an ex-employee account was compromised, but the third-party cloud data storage software company denies the hack is linked to a pair of high-profile ‘ShinyHunters’ attacks on Ticketmaster and Santander Bank customers. Ticketmaster has confirmed its breach.
Outdated software applications are creating roadblocks to AI adoption at many organizations, with limited data retention capabilities a central culprit, IT experts say. Moreover, the cost of maintaining outdated software, with a shrinking number of software engineers familiar with the apps, can be expensive, he says.
When the chief banking officer of a $10.3B community bank visited a competing super-regional branch in her suburban New Jersey neighborhood, she noticed something troubling. Today’s rapidly rising rate environment is driving activity across the country’s 72,000 bank branches 2. Consider the following real-world scenarios. ●
Among them: Banking: Organizations are delivering personalized solutions with recommendations and enhancing customer service operations with avatar-assisted services and Natural Language Processing (NPL) chatbots that fulfill service requests promptly.
Open source dependency debt that weighs down DevOps As a software developer, writing code feels easier than reviewing someone elses and understanding how to use it. Lanzani shares an example of a banks customer-facing chatbot. Security debt can accumulate when these risks are not adequately addressed.
What impact will it have on the software industry and world at large? Central Bank Digital Currency (CBDC). Among the possibilities for creating a hybrid of public/private blockchains is the central bank digital currency, or CDBC. Beyond that basic fact, there is much uncertainty. . Is decentralized finance really decentralized?
Error correction capabilities are crucial for enabling stable, predictable, and accurate quantum-based solutions, especially in the context of financial applications we are running in the bank, Avidan says. Error correction will definitely accelerate the adoption of quantum-based solutions in the bank.
In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. Major enterprise software vendors are also getting into the agent game. followed a couple months later.
By Milan Shetti, CEO Rocket Software. M&T Bank is a community-focused banking franchise with approximately $140 billion in assets, and a network of 700 branches across New York, to Virginia, and the District of Columbia. They offer advice, guidance, expertise, and solutions across the entire financial spectrum.
Melody Brue, vice president and principal analyst at Moor Insights & Strategy, said, the rebranding reflects the companys commitment to integrating Bitcoin as a core aspect of its identity and future direction, shifting the company from a purely software-focused entity into a hybrid investment vehicle combining software and Bitcoin.
In the banking industry, for example, fintechs are constantly innovating and changing the rules of the game, he says. In tech, every tool, software, or system eventually becomes outdated,” he adds. Best-in-class IT systems can also become outdated fast, adds Josh Hamit, senior vice president and CIO at Altra Federal Credit Union.
(GeekWire Photo / Taylor Soper) Buoyed by longtime logistics giants such as Amazon and the rapid rise of trucking startup Convoy, the Seattle region has emerged as a major epicenter for supply chain software innovation. Hawkins said more software engineers are being drawn to logistics startups, which raised $4.5
Temenos has announced that it has acquired Logical Glue, a small vendor of financial-services-specific AI software covering use cases like credit scoring and underwriting.
Last summer, a faulty CrowdStrike software update took down millions of computers, caused billions in damages, and underscored that companies are still not able to manage third-party risks, or respond quickly and efficiently to disruptions. It was an interesting case study of global cyber impact, says Charles Clancy, CTO at Mitre.
In this new reality where a bank can go under in two weeks, and new innovations are fundamentally changing our ways of life (e.g., In a world where companies are defined by the digital services they can deliver, software agility IS business agility, and in turn results in better business outcomes. Software Development
Dan Chesterman appointed at Teachers Mutual Bank Teachers Mutual Bank has appointed Dan Chesterman as Chief Information Officer. His background includes technology leadership roles at ASX, Commonwealth Banks CommSec & Private Bank, and Accenture, with extensive experience in financial technology consulting.
According to a report conducted by financial compliance software company Fenergo, eight out of 10 survey respondents would lose clients to an inefficient onboarding process. Real-time verification speeds up processes like account openings and loan approvals so that banks can acquire and manage customer assets sooner.
CrowdStrike has admitted to pushing out a bad software update, causing many Windows machines running the affected software to crash. The problem, apparently affecting its Falcon platform, brought down servers at airlines, locked up computers at banks, and hurt healthcare services.
Specific use cases illustrate how AI drives value: Customer engagement and sales: Retailers and banks use AI-driven personalization to recommend products and services, increasing conversion rates and customer loyalty. In other words, AI helps in both growing the business and running it more efficiently.
But those high-profile use cases are dominated by the cloud hyperscalers, software and SaaS providers, tech equipment makers, and telcos. Big banks and other financial services providers with way-above-average […].
I’m a banking technologist,” says the CIO for retail, business, and digital banking at M&T Bank. He’s doing just that on the bank’s IBM Z system mainframes, for which the bank has written some 10 million lines of code over the years. The bank’s use of its mainframes is two-pronged. M&T Bank.
She joined Zuora, a startup that provides billing and subscription management software, scaling it from $30M to $300M in revenue and taking it public in 2018. When joining F5 , she reflected on her career and said, F5s evolution from hardware to software and SaaS mirrors my own professional journey and passion for transformation. >
SAP R/1 was designed as standard software that could be offered to other companies. This principle was so successful that R/3 almost completely replaced the R/2 software package. The entire architecture of S/4HANA is tightly integrated and coordinated from a software perspective. This allows for maximum flexibility.
For example, if youre developing a sales application for front-line tellers at a bank because you want them to pitch credit cards and CDs to customers when customers come in, you should also take into account that turnover rates for bank tellers are extremely high.
As per IDC, the financial sector is leading the charge in cloud adoption, with the three largest industries — banking, software and information services, and retail — projected to collectively spend $190 billion on public cloud services in 2024. Physical and virtual computing software will see the fastest growth among SIS products. “AI
Therefore, concerns around hyperscaler lock-in were not applicable We did not have a large infrastructure engineering workforce, which drove our strategy towards favoring the use of Software-as-a-Service (SaaS) offerings or Platform-as-a-Service (PaaS) components on our enterprise cloud platform.
Breaking the mold As the lines blur between business and technology, investment banking firm Edward Jones is refashioning IT along two parallel paths. LaQuinta brings a strategic background and digital mindset to help accelerate enterprise-level business strategies.
Birmingham City Councils (BCC) troubled enterprise resource planning (ERP) system, built on Oracle software, has become a case study of how large-scale IT projects can go awry. A particular point of concern centers on the custom Bank Reconciliation System (BRS).
“Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change. The new ads were created very quickly,” says Banks. And software code is a language.”
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