article thumbnail

BNY Mellon banks on AI to improve master data

CIO Business Intelligence

Data about who owes how much to whom is at the core of any bank’s business. At Bank of New York Mellon, that focus on data shows up in the org chart too. Chief Data Officer Eric Hirschhorn reports directly to the bank’s CIO and head of engineering, Bridget Engle, who also oversees CIOs for each of the bank’s business lines.

Banking 354
article thumbnail

12 AI predictions for 2025

CIO Business Intelligence

Vendors are adding gen AI across the board to enterprise software products, and AI developers havent been idle this year either. According to a Bank of America survey of global research analysts and strategists released in September, 2024 was the year of ROI determination, and 2025 will be the year of enterprise AI adoption.

CTO Hire 354
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 top business use cases for AI agents

CIO Business Intelligence

In October, Microsoft announced that 100,000 organizations including Standard Bank, Thomson Reuters, Virgin Money, and Zurich Insurance are using Copilot Studio, double the number just months earlier. Software development and IT Cognition released Devin, billed as the worlds first AI software engineer, in March last year.

CTO Hire 359
article thumbnail

7 types of tech debt that could cripple your business

CIO Business Intelligence

Open source dependency debt that weighs down DevOps As a software developer, writing code feels easier than reviewing someone elses and understanding how to use it. Lanzani shares an example of a banks customer-facing chatbot. Security debt can accumulate when these risks are not adequately addressed.

article thumbnail

Outdated business apps can cloud your AI vision

CIO Business Intelligence

Customer concerns about old apps At Ensono, Klingbeil runs a customer advisory board, with CIOs from the banking and insurance industries well represented. Banking and insurance are two industries still steeped in the use of mainframes, and Ensono manages mainframes for several customers.

Cloud 270
article thumbnail

With critical thinking in decline, IT must rethink application usability

CIO Business Intelligence

For example, if youre developing a sales application for front-line tellers at a bank because you want them to pitch credit cards and CDs to customers when customers come in, you should also take into account that turnover rates for bank tellers are extremely high.

article thumbnail

Will enterprises soon keep their best gen AI use cases under wraps?

CIO Business Intelligence

“Suddenly, you can create engaging customer-facing videos at the click of a button,” says Oliver Banks, retail consultant and author of Driving Retail Transformation: How to navigate disruption and change. The new ads were created very quickly,” says Banks. And unit tests are too tedious for humans to build reliably.