article thumbnail

The Future Of Banking Has Arrived

Forrester IT

Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking. The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […].

Banking 536
article thumbnail

2025: The Digital Banking Landscape Is Poised For Another Transformative Year

Forrester IT

Leading banks are leveraging mature and emerging technologies, customer insights, and data to enhance customer experience, increase customer engagement, and drive business growth.

Banking 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

ADIB-Egypt announces 1 billion EGP digital transformation plan

CIO Business Intelligence

This ambitious initiative is poised to position ADIB-Egypt at the forefront of the digital banking revolution, transforming how customers interact with their financial services. The bank has been dedicated to enhancing its digital platforms and improving customer experience.

Banking 246
article thumbnail

Virtual banks in Hong Kong set to rekindle the retail banking experience

Forrester IT

(Co-authored with Nancy Lin, Senior Associate) The Hong Kong Monetary Authority (HKMA) recently announced 8 new virtual banking licenses in the market and their operators will all launch new digital-only banks there before or in early 2020.

Banking 244
article thumbnail

The Future Of Banking: Invisible, Connected, Insights-Driven, And Purposeful

Forrester IT

Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade. By 2030, banking will be invisible, connected, insights-driven, and purposeful.

Banking 382
article thumbnail

The generative AI revolution is transforming how banks work

CIO Business Intelligence

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready. Generative AI, Innovation

Banking 330
article thumbnail

Leveraging Avaya Experience Platform to accelerate your digital banking transformation

CIO Business Intelligence

Banks are striving for digital innovation but regulatory constraints, data security and privacy concerns, integration challenges, and the high costs of enabling change prevent 70% from achieving their transformation goals. Overall, the banks digital channel perception CSAT improved from 63% in 2022 to 80% in 2024. Want similar results?

Banking 130