Product-based IT fuels Lufthansa’s digital CX transformation
CIO Business Intelligence
FEBRUARY 24, 2023
His team has already found success in harmonizing and standardizing the web portal, the booking engine, and the app, says Rückert, noting that the team has just started a large-scale alpha test for the latest app versions. “In To his peers, Rückert says, “don’t underestimate how difficult business transformation is.
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