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Tier It Up: A Winning Strategy For Customer Success Management Programs

Forrester IT

When my B2B clients on Forrester’s Customer Experience (CX) Council first start considering a customer success management (CSM) program to boost their retention and enrichment, I often hear that initial flash of concern: How do I scale the same CSM practices across my entire book of business?

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Scaling AI talent: An AI apprenticeship model that works

CIO Business Intelligence

AI Singapore is a national AI R&D program, launched in May 2017. Along the way, we’ve created capability development programs like the AI Apprenticeship Programme (AIAP) and LearnAI , our online learning platform for AI. Vestager’s comment was truly a validation of our program and its success.

Training 290
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NIST Cybersecurity Framework 2.0: 4 Steps to Get Started

Information Week

The National Institute of Standards and Technology (NIST) has revised the book on creating a comprehensive cybersecurity program that aims to help organizations of every size be more secure. Here's where to start putting the changes into action.

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‘The Road Ahead’ at 30: What Bill Gates’ classic book about the future says about the world today

GeekWire

His first book, The Road Ahead , published during the rapid rise of the internet in the mid-1990s, was packed with so many predictions that some were destined to be wildly off the mark. This is meant to be a serious book, although ten years from now it may not appear that way, the Microsoft co-founder wrote in the foreword.

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Bill Gates’ book ‘Source Code’ is a surprisingly candid memoir of the Microsoft mogul’s early years

GeekWire

Bill Gates speaks with GeekWire about his book, Source Code: My Beginnings. But reading this book feels like watching someone take a well-known black-and-white sketch, fill in the details, and paint it in vivid color. It’s revealing enough to make a reader hope Gates will be able to keep it up in the next two books.

Microsoft 117
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20 powerful women shaping the networking industry

Network World

Two traits they share are a commitment to diversity and inclusion and active participation in organizations and programs championing women in tech. Fun fact: Centoni is Ciscos Executive Sponsor for the Women in Science and Engineering (WISE) program. Some have technical backgrounds; others have business or management degrees.

Network 390
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CIO Mark Settle on what makes a winning IT battle plan

CIO Business Intelligence

Mark Settle is a seven-time CIO and three-time CIO100 Award winner who wrote two must-read books during his CIO journey, Truth From the Valley: A Practical Primer on IT Management for the Next Decade and Truth From the Trenches: A Practical Guide to the Art of IT Management. Read the book, then walk the ground they fought on.

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