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Its up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, changemanagement is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at consumer credit reporting agency TransUnion.
CIOs were given significant budgets to improve productivity, cost savings, and competitive advantages with gen AI. A human-centric approach helps with the changemanagement efforts around using agentic AI while evaluating the benefits and risks. AI at Wharton reports enterprises increased their gen AI investments in 2024 by 2.3
When addressed properly , application and platform modernization drives immense value and positions organizations ahead of their competition, says Anindeep Kar, a consultant with technology research and advisory firm ISG. The bad news, however, is that IT system modernization requires significant financial and time investments.
As technologies evolve, CIOs still need to build mutual commitment and support for IT initiatives,” says tech consultant and author Gerald Leonard. Leonard Poor stakeholder management can also lead to a lack of buy-in, miscommunication, and, ultimately, the failure of crucial initiatives.
Today’s CIOs inherit highly customized ERPs and struggle to lead changemanagement efforts, especially with systems that [are the] backbone of all the enterprise’s operations,” wrote Isaac Sacolick, founder and president of StarCIO, a digital transformation consultancy, in a recent blog post.
“Generative AI does have the ability to replace CIOs who don’t embrace the innovative shifts coming for companies,” says Tim Crawford, a former CIO himself and now a CIO strategic advisor at AVOA, a technologyconsultancy. You might have the CIO rolled into a different role, or you might be able to merge the CIO and CTO,” he says.
The use of data, analytics, AI, and machine learning has raised ethical questions regarding privacy and the development of appropriate regulations and governance frameworks to ensure AI is safe, transparent, and accountable,” says Ram Chakravarti, CTO of BMC.
More frequently, IT leaders are seeing the value of educating their peers and stakeholders as a win-win for increasing buy-in and budget for digital initiatives. We get consistent investment year over year,’’ says Yao Morin, CTO of global commercial estate company JLL. The payoff can be significant. “We
I take what I learned in the scriptwriting seminar about passion and the narrative arc into every meeting I attend,” one chieftechnologyofficer said. The uses of storytelling Storytelling can be used to persuade senior executives to release budget, plot a change in strategy, or share good and bad news.
Organizations don’t want fractional allocation — people rolling on to a project and rolling off,” he explains. Establishing technology and business owners also drives collaboration. Gary Jeter, EVP & CTO, Trust One.
Grady’s leadership team at healthcare diagnostics and software maker IDEXX had already been talking about introducing a more robust changemanagement discipline within the enterprise IT function, and seeing what was possible when everyone was on board with transformational change kicked those efforts into higher gear.
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