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3 key areas where AI is transforming insurance today

CIO Business Intelligence

There have been fewer stories about how AI is being used right now, today, to transform critical business functions. 1 Claims processing The claims process is the single most important part of the insurance customer experience. But it is happening.

Insurance 130
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AI in action: How enterprises are scaling AI for real business impact

CIO Business Intelligence

The virtual event also featured demos of EXL Code Harbor , a generative AI-powered code migration tool, and EXLs Insurance Large Language Model (LLM) , a purpose-built solution to the industrys challenges around claims adjudication and underwriting. It also delivers the best outcomes for both the insurers and the insured.

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Outdated business apps can cloud your AI vision

CIO Business Intelligence

Customer concerns about old apps At Ensono, Klingbeil runs a customer advisory board, with CIOs from the banking and insurance industries well represented. Banking and insurance are two industries still steeped in the use of mainframes, and Ensono manages mainframes for several customers.

Cloud 270
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11 ways to ensure IT-business alignment

CIO Business Intelligence

“Ensuring you have a deep understanding of your partners’ business, taking extreme ownership of challenges, and being vulnerable are all tenants of building tight partnerships,” observes Andrew Palmer, CIO for global retail markets at Liberty Mutual Insurance.

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South Africa’s King Price Insurance moves to cloud as business grows

CIO Business Intelligence

Insurance companies are no longer only there for their customers in times of disaster. Modern approaches to insurance and changes in customer expectations mean that the insurance business model looks very different than it used to. For many insurers, this means investing in cloud.

Insurance 263
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Where CIOs should place their 2025 AI bets

CIO Business Intelligence

Even simple use cases had exceptions requiring business process outsourcing (BPO) or internal data processing teams to manage. Michael Beckley, CTO and founder of Appian, says document processing is a boring gen AI use case with significant business potential. Why should CIOs bet on unifying their data and AI practices?

CTO Hire 356
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New CIO appointments in India, 2022

CIO Business Intelligence

He has assisted the top management in planning IT strategies and leveraging technologies for rationalizing manpower, enhancing organizational productivity, and improving the efficiency of operations. Amit Goel joins Blox as CTO. Real estate buying platform Blox has appointed Amit Goel as its chief technology officer, based in Mumbai.