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ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

CIO Business Intelligence

After closing the deal, ServiceNow will work with Moveworks to expand its AI-driven platform and drive enterprise adoption in areas like customer relationship management, the company said.

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7 types of tech debt that could cripple your business

CIO Business Intelligence

Open source dependency debt that weighs down DevOps As a software developer, writing code feels easier than reviewing someone elses and understanding how to use it. Options to reduce data management debt include automating tasks, migrating to database as a service (DbaaS) offerings, and archiving older datasets.

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What gives IT leaders pause as they look to integrate agentic AI with legacy infrastructure

CIO Business Intelligence

According to a January KPMG survey of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and 51% are exploring their use. The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English.

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Strategies for telecom executives: navigating the OPEX conundrum

CIO Business Intelligence

Are software vendors crunching your OPEX? Telecoms often rely on software vendors for systems like ERP, network management, and CRM for operations. Third-party support can extend the useful life of your system while avoiding the CAPEX costs and risks of upgrades.

Strategy 219
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ESG software: 6 tips for selecting the best fit for your business

CIO Business Intelligence

The current marketplace for ESG solutions is rapidly evolving with both large incumbents and emerging startups pushing tools to market, from standalone software offerings, to ERP add-ons, to full ESG platforms and niche solutions. ESG software deployment is complex and, if done correctly, interwoven throughout enterprise systems,” she says.

Software 245
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CIOs are rethinking how they use public cloud services. Here’s why.

CIO Business Intelligence

As VP of cloud capabilities at software company Endava, Radu Vunvulea consults with many CIOs in large enterprises. Secure storage, together with data transformation, monitoring, auditing, and a compliance layer, increase the complexity of the system.

Cloud 349
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Redefining enterprise transformation in the age of intelligent ecosystems

CIO Business Intelligence

For large enterprises, the success rate is even lower, with estimates hovering around 16-20% due to the scale and complexity of the initiatives. In revisiting my own pandemic experiences as an architect, I can re-imagine what a world might look like when faced with overwhelming odds again using agentic architectures and AI-enabled systems.