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Where CIOs should place their 2025 AI bets

CIO Business Intelligence

CIO should bet on change management programs and evangelizing high-quality agents with whom employees collaborate to deliver value beyond productivity. Mike Lee, president and GM at AND Digital, says, In the travel and loyalty industry, generative AI is revolutionizing how customers interact with reward programs.

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AI coding agents come with legal risk

CIO Business Intelligence

While human-written code can also infringe on copyright or violate open-source licenses, the risk with AI-generated code is related to the data the AI is trained on, says Ilia Badeev, head of data science at Trevolution Group, a travel technology company. A lot of open-source programs are meant for non-commercial use only.

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Taking stock of human capital in the age of AI

CIO Business Intelligence

Upskilling programs and focusing on the employee experience are also crucial for businesses looking to hold onto talent and drive innovative transformations, and recruitment for tech talent is much more effective when IT leaders are actively involved in the process. This program has its own planning and also a dedicated budget.

Training 317
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American Airlines takes flight with analytics transformation

CIO Business Intelligence

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. When the pandemic started, all of a sudden we were canceling thousands of flights as travel bans were implemented. Touchless, seamless, stressless.

Airlines 363
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How Kimberly-Clark’s Zack Hicks heeds the call for innovation

CIO Business Intelligence

While we do have people that are regionally focused, the remainder of my roughly 1,400 direct team members are working on a global scope, for global programs. Part of our DTS strategy has involved realignment, with about 200 members of my central team re-focusing to be more aligned with the business functions.

Strategy 279
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO Business Intelligence

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services.

Airlines 325
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Data and gen AI: Keys to Air Europa’s digital strategy

CIO Business Intelligence

To reach desired outcomes, the airline had to work on many fronts, such as the initial sponsorship of the decentralizing program, the definition of the strategy, the involvement of key areas, a tactical selection of technology, and creation of hybrid teams between business and IT.

Strategy 288