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Enhancing customer care through deep machine learning at Travelers

CIO Business Intelligence

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. We needed to think about those disciplines together and make progress to maximize the benefit to our customers and our business overall.â??. Another focus is on finding and nurturing talent.

Travel 134
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IT as a catalyst for business transformation: Strategies for CIOs

CIO Business Intelligence

Is data traveling to countries where it shouldn’t? My advice: As the business decides how it will allow employees to work in the future, now is the time for CIOs to proactively define each scenario and its IT implications for the business , including how and where to allow employees to work.

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McDermott data innovations fuel business transformation

CIO Business Intelligence

Say we have a customer in Saudi Arabia that cannot travel to Indonesia to do inspections on a structure we’re building for them,” Dave says. “We Plus, analytics on McDermott’s data platform provide the company with key insights about business trends and real-time shifts in its supply chain.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO Business Intelligence

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. In the back end, we’ve made a lot of changes to enable better customer data connection with travel ID,” he says.

Airlines 144
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Internal email: Expedia Group lays off some tech workers in latest move to reshape its workforce

GeekWire

(GeekWire File Photo / Todd Bishop) Expedia Group informed an unspecified number of workers in its technology organization Thursday that it’s eliminating their positions, the latest in a series of moves by the Seattle-based travel giant to overhaul its workforce.

Groups 122
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The Internet of Things Will Deliver Big Data's Promise

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. When Web 2.0

Big Data 173
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CIO Advice for Taking Summer Vacations

Social, Agile and Transformation

I cover topics for Technologists from CIOs to Developers - agile development, agile portfolio management, leadership, business intelligence, big data, startups, social networking, SaaS, content management, media, enterprise 2.0 and business transformation. Business Exchange Profile. Family Travelers. Summer time.

Agile 177