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The New Change Management: Automated And Decentralized

Forrester IT

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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A Comparison Of Agile And ITSM Change Management Mindsets

Forrester IT

Let’s Compare Agile And ITSM Thinking We all know that pushing every change – no matter how big or how small – through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate.

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Ringing down the curtain on change management theater

Forrester IT

Change Management is a hot topic lately on my social media channels. Like my friend Jon Hall , I also am a long time veteran of the classic Change Advisory Board (CAB) process. This was the topic of my most recent research, " Change Management: Let's Get Back to Basics. " ITIL service management.

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Why Change Management Matters in the Future of Work

IT Toolbox

Understanding change management, user adoption, and training is crucial for businesses navigating the evolving future of work. The post Why Change Management Matters in the Future of Work appeared first on Spiceworks.

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The Three Myths Of IT Change Management Are Holding You Back 

Forrester IT

IT change management has been a significant source of debate over the years. I can say that change management is the number one source of the most uncomfortable, stressful, and irritating moments throughout my career.

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Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Forrester IT

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

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Revenue Enablement And Change Management: Two Sides Of The Same Coin

Forrester IT

To launch and sustain successful sales initiatives, revenue enablement teams should embrace all three phases of the Change Management Model as a guide for managing initiatives: set the stage, put the plan in motion, and make the “new” seem like business as usual.