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Technical skills topped the list but also crucial are key leadership and culture capabilities such as changemanagement, strategy building, and business relationship management, as well as critical business skills such as cost, product, and vendormanagement, as shown in the graphic below.
Investment in training and changemanagement is critical to the success. The CoE in this phase has to proactively engage ALL stakeholders, making them aware of the change in the mode of operation and guiding the team through training, coffee chats, and CoE sessions during this period of transformation.
The certification covers business frameworks, IT frameworks, software, database management, information systems, corporate IT strategy, corporate governance, risk, finance, and management of technology personnel. GAQM offers an e-course that takes 30 to 35 hours on average to complete that you can take prior to taking the exam.
Of course, ICT is part of this planning group as well, but has a strategic rather than a technical role. So internal communication on projects and managing escalations is essential. This will help to bring concrete proposals to IT on products to select and implement.
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