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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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Make Real Agile A Stepping Stone Towards Future-Fit Adaptability

Forrester IT

Future Fit Organizations are Adaptive Covid-19 has accelerated the need for enterprises to adapt to rapidly changing market conditions. Satya Nadella in April 2020 told thousands of developers at the online Microsoft Build conference “we’ve seen companies do in 2 months what they normally would do in years…”.

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Rethinking enterprise architects’ roles for agile transformation

CIO Business Intelligence

CIOs often have a love-hate relationship with enterprise architecture. On the one hand, enterprise architects play a key role in selecting platforms, developing technical capabilities, and driving standards.

Agile 145
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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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Check Out The New Forrester Wave™ Of Leading DRaaS Providers

Forrester IT

Another five providers -- HPE Enterprise Services (now DXC Technology), Recovery Point, Plan B, Daisy, and TierPoint -- are Strong Performers. To evaluate these vendors, we developed a comprehensive set of criteria in three high-level buckets: current offering, strategy, and market presence. NTT Communications is a Contender.

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What is change management? A guide to organizational transformation

CIO Business Intelligence

What is the main purpose of change management? In modern IT, change management has many different guises. Project managers view change management as the process used to obtain approval for changes to the scope, timeline, or budget of a project. What are the benefits of change management?

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A new era of Enterprise Content Management (ECM)

CTOvision

Enterprises have rushed to embrace the cloud, driven by mobile and the Internet of Things (IoT), as a way of keeping the invasion of devices connected – spelling the end of ECM as we know it. In addition, how do enterprises support users and business partners for remote and mobile access on both the network and collaborative content?