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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In You can change more if you don’t care who gets the credit. Metrics are mandatory. “If

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Generative AI’s change management challenge

CIO Business Intelligence

Change management Helping workers understand what AI can do for them will be tricky, though, as they want to feel that AI is augmenting their work, and not just replacing the enjoyable parts, BCG found. “The AI is going to be developed across an organization by employees whether you know about it or not,” he added.

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Top 11 change management certifications to boost your IT career

CIO Business Intelligence

Whenever an organization implements a new process, updates an existing process, deploys new technology, or fine-tunes services, its leaders must be mindful that even a simple change to a single process can start a domino effect, introducing issues in a range of other processes that must also be addressed. AIM Change Management Certification.

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The Top 20 Symptoms of a Weak Development Team

TechEmpower - Information Technology

When speaking with founders and CEOs, we often hear concerns like this: My project manager is losing confidence in the development team. I think that poor communication and differing team cultures might be part of the problem, but how can I know for sure? And how did they build their impressive resume? Missed deadlines.

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What high-performance IT teams look like today — and how to build one

CIO Business Intelligence

As many organizations were accelerating digital transformation initiatives, the higher-performing teams excelled at change management and agile planning practices. We’re now entering a new gen AI era, which is already impacting how we staff teams, their business objectives, and the tools they use to deliver innovations.

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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.

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