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The New Change Management: Automated And Decentralized

Forrester IT

Change management has continued to be a hot topic on social media and customer inquiry. As a process symbolizing traditional IT service management and the ITIL framework, it’s under increasing pressure to modernize in response to Agile and DevOps trends.

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Ringing down the curtain on change management theater

Forrester IT

Change Management is a hot topic lately on my social media channels. Like my friend Jon Hall , I also am a long time veteran of the classic Change Advisory Board (CAB) process. This was the topic of my most recent research, " Change Management: Let's Get Back to Basics. " ITIL service management.

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CIOs in transition: 5 tips for landing your next IT leadership job

CIO Business Intelligence

They manage networking with other professional development activities such as attending conferences, reading leadership books, and participating in social media. While those are examples, there are other networking practices IT leaders can engage in more consistently through online communities and social media.

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Digital KPIs: The secret to measuring transformational success

CIO Business Intelligence

For example, in media and ecommerce, CIOs may select revenue growth from digital subscriptions and advertising. Customer and employee experience metrics can be measured through satisfaction surveys (CSat and Esat), sentimental analysis on social media, account-based revenue growth, and employee retention metrics.

Examples 141
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Three Considerations in Reinventing IT Organizational Structure

Future of CIO

Forecasting the skills and roles you need to navigate the changes driven by mobile, cloud, big data, social media, and security trends. And the emerging trends such as Agile, DevOps, etc may drive more organizations to do necessary adjustment either in organizational structure or through virtual cross-functional collaboration.

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