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A human-centric approach helps with the changemanagement efforts around using agentic AI while evaluating the benefits and risks. CIO should bet on changemanagement programs and evangelizing high-quality agents with whom employees collaborate to deliver value beyond productivity.
Weve developed our own agentic AI for code management, says Charles Clancy, CTO at Mitre. The best use case that seems to work well is in repository management, where itll go through and do bug fixes of code repositories. That adds up to millions of documents a month that need to be processed.
Yet, as appealing as it is for employees to be able to use modern technologies, decommissioning and replacing systems is arduous for IT. Its a very long and painful process, notes Don Henderson, CTO at BetaNXT, a wealth management company that provides tech services to clients.
The use of data, analytics, AI, and machine learning has raised ethical questions regarding privacy and the development of appropriate regulations and governance frameworks to ensure AI is safe, transparent, and accountable,” says Ram Chakravarti, CTO of BMC.
“Generative AI does have the ability to replace CIOs who don’t embrace the innovative shifts coming for companies,” says Tim Crawford, a former CIO himself and now a CIO strategic advisor at AVOA, a technologyconsultancy. It can also help make sense of large documents, enabling faster decision-making. “I
AI and changemanagementChangemanagement has long been instrumental to the success of AI projects. But, until this year, this was a relatively manageable problem since the AI projects had limited scope. This is the largest changemanagement project in history,” says Greenstein. Then gen AI came out.
It makes sense that development is the top agentic AI use case, says Babak Hodjat, CTO of AI at Cognizant. Then there’s the risk of malicious code injections, where the code is hidden inside documents read by an AI agent, and the AI then executes the code. Most of us in AI are software engineers,” he says.
Staggeringly, 65% of the respondents to our survey said they are still signing contracts, orders etc on paper. 51% did say they regularly scan documents, but when you realize this is only to document them, then we really do have some to go. People instinctively don’t like change. What is holding business back.
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