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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Eighty-two percent of enterprises use CRM. Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Yet when I surveyed hundreds of business and IT […].

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3 Ways to Break from Change Management and Drive Transformation

Social, Agile and Transformation

Before you read the rest of this post, I want you to think through your approach to change management. You're rolling out new technology to a small department and considering how to gain adoption and guide people from old to the new process. When are you starting the dialog with people in the department?

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Generative AI’s change management challenge

CIO Business Intelligence

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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6 IT rules worth breaking — and how to get away with it

CIO Business Intelligence

They can apply to people, processes, enterprise behavior, and technology requirements and risks. Code change management processes One rule that can occasionally be broken without outside repercussions is sending new code or a new capability into production without first following a required change management process, Chowning says.

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What high-performance IT teams look like today — and how to build one

CIO Business Intelligence

As many organizations were accelerating digital transformation initiatives, the higher-performing teams excelled at change management and agile planning practices. We’re now entering a new gen AI era, which is already impacting how we staff teams, their business objectives, and the tools they use to deliver innovations.

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Change Management Starts with the People

KineticData

How To Straddle the In-Between of the Old and the New: Digital Experience Platforms Digital Experience Platforms (DXPs) have emerged as a transformative force in the ever-evolving landscape of digital technology. How to Get Buy-In For This Change: Effective Change Management ensures a smooth transition to a new working method.

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The year’s top 10 enterprise AI trends — so far

CIO Business Intelligence

Generative AI touches every aspect of the enterprise, and every aspect of society,” says Bret Greenstein, partner and leader of the gen AI go-to-market strategy at PricewaterhouseCoopers. Gen AI is that amplification and the world’s reaction to it is like enterprises and society reacting to the introduction of a foreign body. “We