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Mitre had to create its own system, Clancy added, because most of the existing tools use vendor-managed cloud infrastructure for the AI inference part. Another company using agents to automate business processes is SS&C, a financial services and healthcare technology company. We cant do that for security reasons, he says.
It prevents vendor lock-in, gives a lever for strong negotiation, enables business flexibility in strategy execution owing to complicated architecture or regional limitations in terms of security and legal compliance if and when they rise and promotes portability from an application architecture perspective.
Technical skills topped the list but also crucial are key leadership and culture capabilities such as changemanagement, strategy building, and business relationship management, as well as critical business skills such as cost, product, and vendormanagement, as shown in the graphic below.
It’s someone who can make a long-term difference,” says Ed Bouryng, president and founder of Meta, a technology and changemanagement consultancy. That vendor is looking after the long-term interests of the organization, and not just looking to get the next contract.” There’s a spectrum, Shenai says.
We also have key users we identify to establish continuous contact and feedback between the healthcare users and the IT team, he says. Entrust turnkey skills to third parties Some CIOs say vendors dont adequately facilitate the cultural shift that drives transformation because they emphasize technology as a one-size-fits-all solution.
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