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6 ways you’re failing at change management

CIO Business Intelligence

Its up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, change management is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at consumer credit reporting agency TransUnion.

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What is an IT consultant? Roles, types, salaries, and how to become one

CIO Business Intelligence

Because technology is continuously changing, IT consultants can provide clients with the latest information about new technologies as they become available, recommending implementation strategies based on their clients needs. As a result, for IT consultants, keeping the pulse of the technology market is essential.

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Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Forrester IT

CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.

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10 hard truths of change management

CIO Business Intelligence

The days of one-off change management initiatives are over. Rather than tackle organizational change management with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In You can change more if you don’t care who gets the credit.

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Poor Change Management Kills CRM Success — Here Is How To Get It Right

Forrester IT

Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 billion by 2029, at a CAGR of 12.5%. Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

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What CIOs need to secure beyond tech to successfully transform

CIO Business Intelligence

Training, communication, and change management are the real enablers. Managing change and transformation Paolo Sicca, group CIO of manufacturing company Industria Grafica Eurostampa, is an example of how his role is evolving. The change management was complex, as it always is, says Sicca.

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Generative AI’s change management challenge

CIO Business Intelligence

Change management Helping workers understand what AI can do for them will be tricky, though, as they want to feel that AI is augmenting their work, and not just replacing the enjoyable parts, BCG found. “The This is a massive number,” Bellefonds said. “We We really have to address this upskilling issue.”