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Its up to IT leaders to ensure the changes their digital initiatives bring to business workflows are absorbed and acted upon by the users impacted by them. Too often, however, changemanagement is treated as an afterthought, observes Munir Hafez, senior vice president and CIO at consumer credit reporting agency TransUnion.
But before we get into that, lets talk about what steps CIOs have taken to ensure their teams are equipped to navigate this rapidly changing environment. Organizations have adopted several strategies to acquire and develop talent, as illustrated in the bar chart below.
Underpinning these initiatives is a slew of technology capabilities and strategies aimed at accelerating delivery cycles, such as establishing product management disciplines, building cloud architectures, developing devops capabilities, and fostering agile cultures.
This is true whether it’s an outdated system that’s no longer vendor-supported or infrastructure that doesn’t align with a cloud-first strategy, says Carrie Rasmussen, CIO at human resources software and services firm Dayforce. A first step, Rasmussen says, is ensuring that existing tools are delivering maximum value.
The days of one-off changemanagement initiatives are over. Rather than tackle organizational changemanagement with an end in mind, IT leaders and their organizations must now exist in an environment of persistent flux. . “In Execution eats strategy for breakfast,” Kocherlakota says.
To keep ahead of the curve, CIOs should continuously evaluate their business and technology strategies, adjusting them as necessary to address rapidly evolving technology, business, and economic practices. They achieved these results through a culture that embraces change and a strong digital foundation, he says.
While new technologies have shifted priorities, the need to manage stakeholders has not, says Krishna Prasad, CIO of technology services business UST. And with AI used in almost every part of the business, stakeholders have become much more tech savvy, reducing their dependency on IT departments.
Training, communication, and changemanagement are the real enablers. Managingchange and transformation Paolo Sicca, group CIO of manufacturing company Industria Grafica Eurostampa, is an example of how his role is evolving. The changemanagement was complex, as it always is, says Sicca.
They understand that their strategies, capabilities, resources, and management systems should be configured to support the enterprise’s overarching purpose and goals. Recognize IT and business are inseparable IT and business strategies are now fully intertwined, observes Jay Upchurch, EVP and CIO at analytics vendor SAS.
Changemanagement Helping workers understand what AI can do for them will be tricky, though, as they want to feel that AI is augmenting their work, and not just replacing the enjoyable parts, BCG found. “The This is a massive number,” Bellefonds said. “We We really have to address this upskilling issue.”
Whenever an organization implements a new process, updates an existing process, deploys new technology, or fine-tunes services, its leaders must be mindful that even a simple change to a single process can start a domino effect, introducing issues in a range of other processes that must also be addressed. AIM ChangeManagement Certification.
As gen AI heads to Gartners trough of disillusionment , CIOs should consider how to realign their 2025 strategies and roadmaps. A human-centric approach helps with the changemanagement efforts around using agentic AI while evaluating the benefits and risks.
CX professionals must use customer journey maps as a changemanagement tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.
While the product team was busy doing that, my team worked with the operations functions and our strategy team to completely reimagine our front- and back-office processes and supporting applications to enable this new cloud company. So what’s the changemanagement lesson here? But it’s not that simple.
This has forced CIOs to question the resilience of their cloud environments and explore alternative strategies. The outcome of the review may still be the same decision but necessary to review,” Gupta said, adding that DishTV is already re-evaluating its cloud strategy in a phased manner after the Crowdstrike incident.
As CDIO, I partner closely with my peers across ServiceNow to unify our tech and business strategy and make everyday moments easier for employees and customers. Aligning on shared goals helps us deliver amazing experiences and outcomes, so we can be that driver of change. As a result, CIOs cant slow down at all.
Sameer Purao, who joined Celanese as CIO and CDO in 2021, is keeping the team and company focused by making changemanagement a core competency of his team, and ensuring a focus on value, agility, and purpose. This required a major mindset change for our team, so we put people at the center of the strategy.
CIOs have been able to ride the AI hype cycle to bolster investment in their gen AI strategies, but the AI honeymoon may soon be over, as Gartner recently placed gen AI at the peak of inflated expectations , with the trough of disillusionment not far behind. That doesnt mean investments will dry up overnight.
Here, we explore the key factors impeding IT modernization and provide recommendations to overcome them (with real-world illustrations of strategies). For instance, Capital One successfully transitioned from mainframe systems to a cloud-first strategy by gradually migrating critical applications to Amazon Web Services (AWS).
Together with her team, Lange supports customers with a whole range of strategies for bringing more mindfulness into everyday working life and putting the topic at the top of the agenda for transformation projects. The vision developed is rolled out top-down by management to the various management levels and then to the individual teams.
Many professionals transition to product management from various fields like DevOps, data science, and marketing. This role requires new skills in market research, stakeholder engagement, and changemanagement.
Making ITSM better than ever Overcoming these challenges is more than just making temporary fixes; it’s also changing the culture around how IT services are being managed. To deliver truly transformational benefits, businesses need to modernize their ITSM strategy by breaking down barriers between the organization and their end users.
Here veteran IT leaders and advisers offer eight strategies to speed up IT modernization. CIOs can create dedicated testing units to test the output generated by gen AI LLMs, while establishing changemanagement and upskilling processes to enable the workforce to maximize productivity throughout the modernization cycle.”
Top CIOs rebrand IT as part of a transformational vision that inspires the IT team, employees, stakeholders, and executives to experiment and drive change. These CIOs also avoid digital transformation’s changemanagement mistakes by guiding IT teams to drive end-user adoption, capture feedback, and iteratively improve solutions.
In a multi-cloud strategy, organizations use services from multiple cloud providers to avoid vendor lock-in and enhance resilience. Magesh Kasthuri Whats your FinOps strategy? Financial operations (FinOps) is a crucial aspect of cloud adoption that focuses on managing and optimizing cloud costs. Cost allocation and tagging.
By Bryan Kirschner, Vice President, Strategy at DataStax Changemanagement across people, processes, and technologies is a critical part of succeeding with generative AI (genAI). About Bryan Kirschner : Bryan is Vice President, Strategy at DataStax. Learn more about DataStax and the technology to help with genAI success.
Rethinking IT structure serves as yet another catalyst for advancing tech-driven business strategy. LaQuinta brings a strategic background and digital mindset to help accelerate enterprise-level business strategies. Highlighting the importance of value delivery is another core tenet of the redefined ZTD culture.
After all, changemanagement is a vital component of digital transformation success. Evangelizing for that change — from the very beginning — can make all the difference. Project by project, the CIO is expected to bring hard-hitting, “breakthrough” business strategies to the table that digitalization can address.
Organizations should create a cross-functional team comprised of people who are already building, managing and governing existing AI initiatives in order to lay the foundation for genAI and select the appropriate AI solutions or models. Increase adoption through changemanagement.
Credo che il changemanagement sia un tema fondamentale, che ogni CIO deve gestire”, afferma Andrea Roero, Chief information officer di Molteni, gruppo di aziende dell’arredo di design Made in Italy. Il changemanagement è il vero cuore della trasformazione digitale, ancor prima delle tecnologie.
The power of AI operations (AIOps) and ServiceOps, including BMC Helix Discovery , can transform how you optimize IT operations (ITOps), changemanagement, and service delivery. The companys more recent adoption of BMC ServiceOps has transformed changemanagement processes and IT services management (ITSM) success for his organization.
Enterprises in Germany, Austria, and Switzerland are accelerating their transition to cloud-based ERP solutions, with SAP playing a key role in their digital transformation strategies. Proper resource allocation, internal support, changemanagement, and business-wide collaboration are identified as keys to successful migrations.
A large portion of the manufacturing industry is in danger of falling beyond, not because they dont recognized the need for digital transformation, but because they lack concrete strategies for implementation. Action is needed to meet the demands of climate change and other sustainability aspects.
For the technical architecture, we use a cloud-only strategy. We also have a small team of IT changemanagement people. We’re approximately a 2,000-person IT organization across several time zones that undergoes near constant change. This team of former consultants thinks about how to change the IT organization itself.
According to a Harvard Business Review study, a staggering 95% of the typical workforce dont understand their companys strategy. So most of your team dont know where youre headed, let alone why the changes youre pushing even matter. Know change leadership is everyones responsibility Who drives change in your organization?
This increased complexity means more companies will be relying on IT consultants to help navigate the changes and develop short-term and long-term strategies. These include strategy consultants, systems consultants, and security consultants, among others, says Paul Farnsworth, CTO attechnology careers site Dice.
Wagh Bakri is part of this booming industry, deftly driving business with a blend of strategy and technology. Changemanagement with technology The era when a CDIO’s role was only that of a technological leader is long past. billion U.S. dollars, and currently stands at 22.39 billion U.S. dollars in 2024.
Those principles, along with lessons learned during recent years, have helped Pfeiffer sharpen her tech strategy for supporting hybrid work in 2023. That strategy enabled the company to quickly pivot to remote work when the pandemic sent workers home that March and then hybrid as restrictions eased.
The key areas we see are having an enterprise AI strategy, a unified governance model and managing the technology costs associated with genAI to present a compelling business case to the executive team. But without a vision and enterprise AI strategy, backed with a use case roadmap and strong business cases, this cannot be recognized.
This includes access to talent, quality of data, integration with legacy systems, changemanagement, and ethical and regulatory concerns. Success demands strategy, tailored solutions, and expert guidance. This is further made complex by the widespread use of legacy systems, which are unable to cope with AIs demands.
The strategy would incorporate business process analysis, design, and improvement, as well as process changemanagement. Celonis therefore wants the US court to force SAP to change its market behavior, and its executives are also seeking damages, though the amount of damages is not disclosed in the partially redacted document.
When change is no longer needed Many CDOs see their roles primarily as changemanagement gurus focused on helping organizations embrace data-first strategies and adopt good data practices, says Bean, co-author of the survey.
They note, too, that CIOs — being top technologists within their organizations — will be running point on those concerns as companies establish their gen AI strategies. Here’s a rundown of the top 20 issues shaping gen AI strategies today. Douglas Merrill, a partner at management consulting firm McKinsey & Co.,
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