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Where CIOs should place their 2025 AI bets

CIO Business Intelligence

Examples include scanning invoices, extracting basic contract information, or capturing information from PDF forms. Michael Beckley, CTO and founder of Appian, says document processing is a boring gen AI use case with significant business potential. Why should CIOs bet on unifying their data and AI practices?

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AI poised to overhaul the customer journey

CIO Business Intelligence

Jason Hishmeh, cofounder and CTO at IT services provider Varyence, sees such AI innovations infiltrate every level of the customer journey in the next five years. Sharma envisions AI concierges coming early to the retail, travel, and wellness sectors. AI is going to be a part of the decisioning and evaluation criteria in their future.

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Massive modernization: Tips for overhauling IT at scale

CIO Business Intelligence

Its a very long and painful process, notes Don Henderson, CTO at BetaNXT, a wealth management company that provides tech services to clients. IT is also creating a new platform architecture to enable the firm to move off legacy technology and build cloud-based capabilities. Then IT performed a data migration.

System 331
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Cost concerns put CIOs’ AI strategies on edge

CIO Business Intelligence

Dave McCarthy, research vice president at IDC and one the surveys authors, points out that CIOs are still dealing with how best to manage unexpected costs in the cloud and have learned that estimating costs for new workloads is challenging without historical data.

Strategy 317
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A blueprint for successfully executing business-aligned IT strategies

CIO Business Intelligence

Similarly, Voice AI in call centers, integrated with back-office systems, improves customer support through real-time solutions. CIOs must take an active role in educating their C-suite counterparts about the strategic applications of technologies like, for example, artificial intelligence, augmented reality, blockchain, and cloud computing.

Strategy 305
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New CIO appointments in India, 2022

CIO Business Intelligence

He has assisted the top management in planning IT strategies and leveraging technologies for rationalizing manpower, enhancing organizational productivity, and improving the efficiency of operations. Amit Goel joins Blox as CTO. Real estate buying platform Blox has appointed Amit Goel as its chief technology officer, based in Mumbai.

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5 ways to maximize your cloud investment

CIO Business Intelligence

Migrating infrastructure and applications to the cloud is never straightforward, and managing ongoing costs can be equally complicated. Refactoring applications to take advantage of cloud-native services is vital to maximizing cloud ROI. We need hard metrics because we’re running 800 instances of cloud computers.

Cloud 312