Unified communications supplier Mitel buys competitor ShoreTel
Computer Weekly
JULY 27, 2017
The deal will create a market leading unified communications business and adds strength to Mitel’s cloud offering
Voice Is Transforming Unified Communications
IT Toolbox
AUGUST 15, 2016
After years of being taken for granted, the humble medium of voice is unlocking a higher level of productivity through unified communications.
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PBX vs. Cloud: Which Is Better for Businesses?
IT Toolbox
OCTOBER 23, 2017
Unified communications (UC) has become a mainstream solution, with compelling, ready-made business cases for collaboration and productivity that any business can appreciate. Although cloud-based UC adoption is growing while the number of on-premises deployments are declining, there are still reasons why a business may decide to pick
An SMB Cloud UC Migration Framework You Can Steal
IT Toolbox
JUNE 20, 2017
A Unified Communications as a Service (UCaaS) platform can serve as the backbone for a small to medium-sized business (SMB). As such, it’s important for your SMB to have a cloud UC migration strategy that taxes neither your IT department (if one exists) or just plain inconveniences your business.
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Future-Proof IT: Cost-Saving Strategies Every IT Leader Needs in 2025
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Learn how Cloud Efficiency, AI-Powered Workforce Automation, Vendor Optimization, Cybersecurity Resilience, and Unified Communications can drive savings and improve efficiency. This whitepaper introduces The Future-Proof IT Cost Optimization Model, a framework to reduce costs while maintaining service quality.
Cleaning Up Costs: Avaya and Stemmer Distribution
CIO Business Intelligence
APRIL 19, 2023
Using Avaya’s UCaaS solution, Avaya Cloud Office® by RingCentral , Stemmer could mass produce a communications solution that reached every facet of their business. Stemmer worked closely with Artelcom throughout the implementation of Avaya Cloud Office, which spanned a nine-month period.
How UC's Shift to the Cloud Will Benefit Businesses
IT Toolbox
MAY 23, 2017
As the cloud becomes increasingly fundamental to how business services are delivered and deployed, it’s no surprise to see that unified communications (UC) are tilting toward a cloud future, as well. And, although some businesses
Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need
CIO Business Intelligence
JULY 12, 2022
They must also deliver the speed and low-latency great customer experiences require in an era marked by dramatic innovations in edge computing, artificial intelligence, machine learning, the Internet of Things, unified communications, and other singular computing trends now synonymous with business success.
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Unified communications underpins master agent deal for VoIP supplier
IT Toolbox
MARCH 6, 2017
VoIP Supply has entered into a master agent agreement with California-based PanTerra for the distribution of PanTerra’s unified cloud services. It has also been granted permission to authorize sub-agents for the re-sale of PanTerra unified cloud services. VoIP Supply
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Leveraging Avaya Experience Platform to accelerate your digital banking transformation
CIO Business Intelligence
DECEMBER 26, 2024
Last year, the organization successfully moved to a flexible, cloud-based foundation that unlocks AI-powered solutions like conversational IVR, voice biometrics, call back assist, and real-time speech analytics to accelerate process handling, create more personalized and proactive care, and enrich agent experiences.
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Your Digital Transformation is Floundering? Revealing Why
Social, Agile and Transformation
FEBRUARY 15, 2021
Sorry folks, your efforts to move to the cloud, create CI/CD pipelines, or centralize a data lake is not digital transformation. Nor are projects to get your organization on Microsoft 365, establish unified communications, or develop microservice architectures. .
5 hot IT budget investments — and 2 going cold
CIO Business Intelligence
FEBRUARY 13, 2023
Upgrading cloud infrastructure is critical for deploying broad AI initiatives more quickly, so that’s a key area where investments are being made this year. These network, security, and cloud changes allow us to shift resources and spend less on-prem and more in the cloud.”
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363 IDG Contributor Network: Implementing secure WANs in the cloud age
Network World
SEPTEMBER 8, 2016
Over the past few years most organizations have significantly increased their reliance on the Internet, primarily due to the outsourcing of utility applications like email, unified communications, ERP, CRM, etc. to SaaS providers.
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3 Ways Cloud-Based VoIP/UC Changes the Reseller Business Model
IT Toolbox
JUNE 19, 2017
The voice over IP (VoIP)/unified communications (UC) market has dozens of types of resellers. Traditional interconnects and on-premises private branch exchange resellers have been around for years and continue to exist, but their profit model is changing.
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AWS bolsters Connect contact center service with case management features
CIO Business Intelligence
JUNE 21, 2022
In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) has added a new case management feature, dubbed Amazon Cases, to its Amazon Connect cloud-based contact center service. Collaboration Software, SaaS, Unified Communications
How Integrated Communications Can Save Healthcare
CIO Business Intelligence
MARCH 15, 2022
Engagent needed a unified communications platform that delivered, shifting the core of their business while maintaining their high degree of customer service and responsiveness. Cloud services unifies healthcare insurance communications. Streamlined efficiency . What’s next on the horizon for Engagent Health?
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Cloudli Communications Delivers the Future of Work
Tech Republic Cloud
SEPTEMBER 20, 2022
Cloudli helps businesses of all sizes communicate internally and with their customers – how, where and when they want – without compromising security, reliability, and efficiency. The post Cloudli Communications Delivers the Future of Work appeared first on TechRepublic. Who is Cloudli?
What Does Cloud VoIP-UC Consolidation Mean to Your Phone System?
IT Toolbox
JUNE 20, 2016
Regardless of whether you’re an end user or a reseller, you may be affected by the continuous consolidation taking place in the voice over IP (VoIP) and unified communications (UC) market. To achieve these lofty projections, there will be a significant
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Thriving in a Cloud, Big Data, Mobility and Security World
Cloud Musings
OCTOBER 21, 2014
Cloud/Client Computing - The convergence of cloud and mobile computing will continue to promote the growth of centrally coordinated applications that can be delivered to any device. This foundation combines with advanced algorithms that allow systems to understand their environment, learn for themselves, and act autonomously.
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What Makes Some IP Phones Better Than Others?
IT Toolbox
JULY 20, 2017
As time passes and cloud-based voice over IP (VoIP)/unified communications (UC) services continue to grow, IP phones have become easier to use, more application friendly, and more cost-effective. All IP phones aren’t created equal. Readers who follow my blog posts know that I’m
Why State & Local Governments Should be Prepared for Cloud
Cloud Musings
FEBRUARY 17, 2014
You are invited to attend the Cloud Webinar Series: Why State & Local Governments Should be Prepared for Cloud. The webinar will present Moving to the Cloud: Expert Insights by Special Guest, GovCloud Network Founder (@GovCloud) Mr.Kevin Jackson. The best practices of cloud migrations will be explored.
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Why Flexibility Is Driving the Future of Business Success
CIO Business Intelligence
JULY 27, 2022
A cloud-based, platform approach is fundamental to overcoming silos between roles and personas and achieving the flexibility necessary to deliver a total experience. . Cloud as a toolset, not a destination. Greater flexibility means leveraging the cloud as a set of tools to drive greater intimacy with customers and employees.
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VoIP vs. UCaaS: Understanding the Differences
IT Toolbox
OCTOBER 23, 2017
Cloud technology has led to just about everything being offered up as a service , and unified communications (UC) hasn’t been left out. With some vendors offering hosted voice over IP (VoIP) communications, there has been some confusion over whether UC or UCaaS is the better solution.
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Does your team need a cloud-based unified communication and collaboration tool?
Computerworld Vertical IT
MAY 13, 2022
The debate is over — and the cloud won. Most businesses have left their quaint PBX phone systems behind and moved to a unified communications system (UC) that exists entirely in the cloud, because they don’t want to be tied to a particular location to communicate.
Evaluating the relative cost of edge computing
CIO Business Intelligence
AUGUST 20, 2024
Edge computing is a distributed computing paradigm that includes infrastructure and applications outside of centralized, dedicated, and cloud datacenters located as close as necessary to where data is generated and consumed. Cloud services for edge. Companies pay a monthly fee. Karen holds a Bachelor of Arts degree from UCLA.
A Tale Of Two Behemoths
Forrester IT
APRIL 7, 2022
Some years, Enterprise Connect is the place where the world’s biggest vendors make significant announcements in the unified communications or contact center space. 2022 was one of those years, with both Amazon and Google making significant noise in the contact center space.
Facilitators Announced For NGA Agile Cloud Brainstorming Event
Cloud Musings
APRIL 14, 2014
The Information Technology Acquisition Advisory Council (ITAAC) and the Telecommunications Industry Association (TIA) are announcing a slate of innovative leaders to serve as facilitators for the upcoming " Agile Sourcing Environment for Commercial Cloud " brainstorming session being held in Alexandria, VA on April 23, 2014.
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The Power of One
CIO Business Intelligence
AUGUST 8, 2022
When we look ahead at the key trends shaping the next 12 months, decentralised, secure, cloud-based solutions are enabling businesses of all sizes to adopt technologies that have been deployed successfully by larger enterprises. Now that ‘the office’ can be anywhere, a business’s ICT set-up needs to be up for the challenge. business ICT.
VoIP hardware provider pursues certification
IT Toolbox
MARCH 14, 2017
Yealink, a leading global unified communication (UC) terminal solution provider, and Phonism a cloud solution for VoIP device provisioning and management, this week certified all Yealink desktop IP phones
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Journey Beyond transforms its contact center to deliver better customer journeys
CIO Business Intelligence
JANUARY 11, 2023
Besides, we couldn’t enable work-from-anywhere, on any device capability, for employees,” says Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. These challenges forced the company to transition to a modern cloud-based communication platform. Unified Communications.
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Buyer’s guide: Secure Access Service Edge (SASE) and Secure Service Edge (SSE)
Network World
JUNE 6, 2024
In 2019, Gartner created the term SASE to describe a cloud-based service that combines networking and security to give remote workers safe access to internet-based resources. Here are snapshots of some of the major providers in SSE: Akamai: Akamai has the global cloud platform required to deliver SSE, and a strong track record.
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Bringing Your Employees Together Under a Shared Customer Experience Ownership Model
CIO Business Intelligence
MARCH 8, 2023
Create a conversational workspace Workstream Collaboration is a cloud-based application that converges siloed unified communications (UC) and contact center technology into one tool with one single application.
CRM connectivity to digital phone networks to improve
IT Toolbox
MARCH 9, 2017
The overlap between CRM systems and unified communications networks is about to get a major upgrade via a new partnership.
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Voice — set to disrupt business communications
CIO Business Intelligence
MARCH 9, 2022
It replaced these with a complete cloud phone system providing voice and video conferencing, online meetings, and desktop and mobile apps, deploying 175 endpoints across the seven sites in less than three weeks. Introducing RingCentral. It is listed on the New York Stock Exchange.
Can you have too many security tools?
CIO Business Intelligence
AUGUST 29, 2024
She often writes about cybersecurity, disaster recovery, storage, unified communications, and wireless technology. She has extensive experience both as a researcher and a business and technology journalist, covering a broad range of issues and topics. Karen holds a Bachelor of Arts degree from UCLA.
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NetSuite Embraces Cloud Communications
IT Toolbox
MAY 31, 2016
The unified communications market is forecast to reach $96 billion by 2023. Whatever the final numbers turn out to be, the transition to IP communications
Platform as a Service option to help communications firms steal a march
IT Toolbox
JUNE 1, 2017
BroadSoft is making its Broadcloud Platform as a Service (PaaS) commercially available to help service providers address the changing landscape for unified communications.
UC Adoption Rises, Compliance Concerns Emerge
IT Toolbox
AUGUST 23, 2017
As more businesses adopt unified communications (UC), they’re enjoying a host of productivity benefits as a result: better collaboration, improved mobile UC, and even better disaster preparedness—particularly in the case of a cloud implementation.
Si può tornare indietro dal cloud? Ecco che cosa ne pensano i CIO italiani
CIO Business Intelligence
APRIL 8, 2024
“Non sono mai stato un fan del cloud, ma non posso dire di essermi pentito della migrazione, del resto, abbiamo spostato poche applicazioni”. Possono essere riassunte con queste parole molte delle testimonianze dei CIO italiani sull’adozione del cloud computing. È difficile fare una previsione di quanto alla fine si spenderà”.
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How to Structure UC Help Desk Support in a Hybrid Environment
IT Toolbox
JUNE 16, 2016
Hybrid cloud environments deliver the control of on-premise systems with the flexibility of the public cloud. Unified communications (UC) solutions with a hybrid setup bring many advantages to your company, but how do you support your end users appropriately?
9 Reasons Hybrid UC Deployments Are Ideal
IT Toolbox
JANUARY 20, 2017
Today’s unified communications (UC) solutions are different. Rather than clumsy software that bolts onto the voice system solution, they are coming from integrated, cloud-based, peer-to-peer solutions such as Slack (the market leader), Facebook Business, HipChat, Jabber, Bitrix24, eXo, Cisco Spark, and Circuit by Unify.
IT services company Atos finalizes plan for IBM-style split
CIO Business Intelligence
AUGUST 1, 2023
The deal will spell an end to the current one-stop shop for IT services that it offers its enterprise customers, but will free up capital and cash-flow for it to invest in more modern activities: digital transformation , smart digital platforms, cloud technology, cybersecurity, high-performance computing and AI.
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Amazon launches Chime to replace 'clunky and hard to use' video conferencing tools
Tech Republic Cloud
FEBRUARY 14, 2017
Amazon Web Services (AWS) has officially launched Chime, a unified communications tool that offers video and audio conferencing tools across multiple platforms.
Dow makes production more efficient through IT-OT collaboration
CIO Business Intelligence
SEPTEMBER 20, 2022
Now, they access that information in a secure cloud via a safety-hardened device connected to a site-wide private 4G wireless network. The IT organization also had to skill up for the project, adding cloud, networking, and security expertise. Learn as you go, communicate your wins, and continue to listen to your stakeholders.”.
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