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Of course not. They still spend the vast majority of their time and budget on maintenance and support. Now, am I saying that IT shouldn’t support the business? Of course not! But, they spend time on tasks that they could offload to endusers. When it comes to security, proactive beats reactive.
So they might be designed to provide end-usersupport. Or if they can't figure out a solution that they have that works for their employees, they sort of throw up their hands and they say, "vendor, whatever you use to typically support your customers or gain access, just use that.
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