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Beyond the hype: 4 use cases that show what’s actually working with gen AI

CIO Business Intelligence

In a survey of 2,300 IT decision makers that IBM released in December, 47% say theyre already seeing ROI from their AI investments, and 33% say theyre breaking even on AI. According to experts and other survey findings, in addition to sales and marketing, other top use cases include productivity, software development, and customer service.

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5 top business use cases for AI agents

CIO Business Intelligence

And in a January survey by KPMG of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and another 51% are exploring their use. Software development and IT Cognition released Devin, billed as the worlds first AI software engineer, in March last year.

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IT leaders: What’s the gameplan as tech badly outpaces talent?

CIO Business Intelligence

Dun and Bradstreet has been using AI and ML for years, and that includes gen AI, says Michael Manos, the companys CTO. Other surveys found a similar gap. In a November report by HR consultancy Randstad, based on a survey of 12,000 people and 3 million job profiles, demand for AI skills has increased five-fold between 2023 and 2024.

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The early returns on gen AI for software development

CIO Business Intelligence

Generative AI is already having an impact on multiple areas of IT, most notably in software development. Still, gen AI for software development is in the nascent stages, so technology leaders and software teams can expect to encounter bumps in the road. “It

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Many CIOs operate within a culture of fear

CIO Business Intelligence

Forty percent of IT leaders specifically overseeing software development at their organizations say they fear acknowledging their mistakes, according to a recent report by digital transformation provider Adaptavist. This behavior has been prevalent in recent years, with commonplace layoffs, adds Jon Mort, Adaptavists CTO.

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12 AI predictions for 2025

CIO Business Intelligence

According to a Bank of America survey of global research analysts and strategists released in September, 2024 was the year of ROI determination, and 2025 will be the year of enterprise AI adoption. The fields of customer service, marketing, and customer development are going to see massive adoption, he says.

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Outdated business apps can cloud your AI vision

CIO Business Intelligence

According to IDCs 2023 CIO Sentiment Survey , organizations were spending an average of 12.8% CIOs should focus on software modernization projects that matter the most , adds Justice Erolin, CTO of software development firm BairesDev. of their IT budgets on tech debt at that time.

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