article thumbnail

5 dead-end IT skills — and how to avoid becoming obsolete

CIO Business Intelligence

AI is impacting everything from writing requirements, acceptance definition, design and architecture, development, releasing, and securing,” Malagodi says. Quality assurance and application testing Application testing is a skill that’s likely to be augmented by AI if not replaced entirely, says Ram Palaniappan, CTO at TEKsystems.

How To 321
article thumbnail

Make call center number testing central to your quality assurance planning process

Spearline Testing

Call Quality Call center number testing is a vital component of any quality assurance planning framework The QA Mandate The overall customer journey is a complex lattice of touchpoints, with your call center representing one of the most important. Implement a regular QA planning cadence. Measure Results & Feedback.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Inside CIOs’ response to the CrowdStrike outage — and the lessons they learned

CIO Business Intelligence

So it definitely impacted the end users but not the patients. Noting that CrowdStrike has been accused by some of having a monopoly in the industry, Mainiero says that this incident was a quality assurance issue. If the outage had occurred during the day, the impact would have been greater, Mainiero notes. “In

article thumbnail

The hard truth about lifecycle management

CIO Business Intelligence

Search for a definition of lifecycle management and you’ll find something along the lines of: A strategic approach to managing the life cycle of an application or platform from conception to end of life — from provisioning, through operations, to retirement. Under this definition lifecycle management doesn’t seem to do anything.

article thumbnail

7 sins of software development

CIO Business Intelligence

Outsourcing the wrong work The debate over building or buying software is a time-honored one with no definitive conclusion. Many teams bring in quality assurance testers who watch for the kinds of mistakes that programmers make. Still, software developers often choose poorly.

article thumbnail

What is predictive analytics? Transforming data into future insights

CIO Business Intelligence

Predictive analytics definition Predictive analytics is a category of data analytics aimed at making predictions about future outcomes based on historical data and analytics techniques such as statistical modeling and machine learning. The science of predictive analytics can generate future insights with a significant degree of precision.

Data 363
article thumbnail

South African female founders of colour confront career, funding challenges

CIO Business Intelligence

I definitely think that investors tend to have a risk perception around women,” says Dr. Aisha Pandor, co-founder of SweepSouth, an online platform for booking, paying for and managing home cleaning services. I definitely have noticed a difference in perception when I say something versus when my co-founder who is male says it.”

Banking 279