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Our favorite startup pitches from Techstars Seattle Demo Day

GeekWire

Inside Techstars Seattle Demo Night at MoPop in Seattle on Thursday. The demo format was different this year: Founders pre-recorded their pitch, Ciocirlan asked them a series of questions, then they demoed their product in a showroom. GeekWire Photo / Nate Bek) It’s a unique time to graduate from a startup accelerator.

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4 Important Technology Investments for Every Contact Center

CIO Business Intelligence

Quality assurance: None of the above technology investments can be fully realized without a simultaneous investment in quality assurance (QA). QA requires continuous testing and monitoring across every CX channel and throughout the entire software development cycle. Try a Cyara demo today.

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Seattle data analysis startup lands $250K after winning Madrona Venture Labs competition

GeekWire

It also has an added layer of quality assurance through human monitoring for answers it deems low confidence. “How we win is by building our flywheel through our focus in the CPG vertical and by building human trust,” Kim said during the startup’s pitch during Demo Day on Sunday.

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7 secrets of successful digital transformations

CIO Business Intelligence

To free up internal resources for innovation, Saatva has moved from using traditional quality assurance to crowdsourced QA all over the world, which gives the company an army of testers, Huston says. Our internal QA team now focuses 100% on automated testing and managing the queue from the crowdsourced operation.

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Improving your Customer Experience with Spearline

Spearline Testing

After all, call quality is an area that can be overlooked to the detriment of the contact centre. Thankfully, Spearline develops a proactive testing and monitoring schedule for our customers to maximize the effectiveness of their customer interactions. Sign up now to book a demo of the Spearline Platform. Find out more.

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AI meets M&A: How these former management consultants are upending due diligence

GeekWire

Wokelo, which employs eight people, is using the funding for continued product development, in addition to sales and marketing in pursuit of enterprise customers. Instead, prospective customers need to first get a demo, followed what Masson describes as a “consultative selling process.”

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Loud and clear: IVR testing tools ensure the highest quality in global customer-facing call quality

Spearline Testing

With this in mind, we have developed a comprehensive IVR testing solution for you to track call and data flows to your agents irrespective of location. With our robust mapping infrastructure, your development team can implement fixes quickly and verify that they are working correctly, in-country and across PSTN and mobile channels.

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