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ServiceNow to acquire Moveworks to strengthen agentic AI and enterprise search

CIO Business Intelligence

billion deal, highlighting the growing enterprise shift toward AI-driven automation to enhance IT operations and service management efficiency. After closing the deal, ServiceNow will work with Moveworks to expand its AI-driven platform and drive enterprise adoption in areas like customer relationship management, the company said.

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Redefining enterprise transformation in the age of intelligent ecosystems

CIO Business Intelligence

As IT professionals and business decision-makers, weve routinely used the term digital transformation for well over a decade now to describe a portfolio of enterprise initiatives that somehow magically enable strategic business capabilities. Ultimately, the intent, however, is generally at odds with measurably useful outcomes.

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5 top business use cases for AI agents

CIO Business Intelligence

Copilot Studio allows enterprises to build autonomous agents, as well as other agents that connect CRM systems, HR systems, and other enterprise platforms to Copilot. Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly.

CTO Hire 359
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7 types of tech debt that could cripple your business

CIO Business Intelligence

Accenture reports that the top three sources of technical debt are enterprise applications, AI, and enterprise architecture. What CIOs can do: Avoid and reduce data debt by incorporating data governance and analytics responsibilities in agile data teams , implementing data observability , and developing data quality metrics.

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What gives IT leaders pause as they look to integrate agentic AI with legacy infrastructure

CIO Business Intelligence

Agentic AI was the big breakthrough technology for gen AI last year, and this year, enterprises will deploy these systems at scale. According to a January KPMG survey of 100 senior executives at large enterprises, 12% of companies are already deploying AI agents, 37% are in pilot stages, and 51% are exploring their use.

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EXL orchestrates AI for real business outcomes

CIO Business Intelligence

The biggest challenge enterprises face when it comes to implementing AI is seamlessly integrating it across workflows. Without the expertise or resources to experiment with and implement customized initiatives, enterprises often sputter getting projects off the ground. Cost and accuracy concerns also hinder adoption.

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Enterprise DevOps: Leverage ESM data to improve speed and agility

CIO Business Intelligence

It’s no exaggeration to say that modern enterprises run on DevOps. Rapidly moving markets and constantly changing business conditions require development teams to work closely with operations and end-users in a flexible, agile manner. Continuous improvement and continuous development (CI/CD) cycles are the DevOps way of life.

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