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Choice Hotels’ all-in cloud journey to sustainable business value

CIO Business Intelligence

Choice Hotels International’s early and big bet on the cloud has allowed it to glean the many benefits of its digital transformation and devote more energies to a key corporate value — sustainability, its CIO maintains. It also helped reduce energy consumption and costs. It is the brains of everything — our core system.

Hotels 362
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Hotel Chains Demonstrate Common B2B eCommerce Website Blunders

Forrester IT

Why do hotel web sites fail to support business travellers' customer journeys, in both the digital and physical sense? B2B eCommerce sites should help business shoppers balance price with value, which is a nuanced combination of many factors, not a series of binary choices.

Hotels 320
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Minor Hotels lays foundations for a purely digital future

CIO Business Intelligence

The hotel sector has been undergoing a digital revolution for years, transforming not only the way hotels operate and interact with their customers, but also with the environment, all without harming their bottom lines. Recognition of a digital future Minor’s growth wouldn’t have been possible without a commitment to digitalization.

Hotels 264
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Avoiding a Stay at a Haunted Hotel And Why We Need a Travel App for That

CIO Business Intelligence

Imagine booking a room at a small, charming, off-the-beaten-path hotel on the Hawaiian island of Kauai using a popular mobile travel app, only to discover that the room is… haunted! Even now, an SAP customer or partner could be developing such a tool. That’s what happened to my friend Dana. But that didn’t go as planned.

Hotels 236
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IHG maximizes hospitality with multicloud

CIO Business Intelligence

For IHG Hotels and Resorts, the cloud provides just the right accommodation for business success. Moreover, IHG’s cloud backbone enables it to take advantage of emerging SaaS offerings, such as Speakeasy AI conversational chatbots, and deliver its own IHG Voice Cloud AI service to help guests and reception desk clerks at hundreds of hotels.

Hotels 331
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AI & the enterprise: protect your data, protect your enterprise value

CIO Business Intelligence

AI-native solutions have been developed that can track the provenance of data and the identities of those working with it. Ransomware attacks Recall the ransomware hack on MGM Resorts International hotel reservation systems, digital room keys, casino gaming systems, and restaurant point-of-sale systems.

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Agentblazer: Salesforce announces agentic AI certification, learning path

CIO Business Intelligence

Hot on the heels of the release of Agentforce 2dx for developing, testing, and deploying AI agents, Salesforce on Thursday introduced Agentblazer Status to its Trailhead online learning platform. Evans explained that agentic AI requires businesses to think differently about software development. Its clicks, its code, its logic.

Hotels 162